Customer Service Sales Area Manager

Overview

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In this role you drive after-sales sales growth across assigned regions by shaping service offerings and maintaining strong customer partnerships. You will work with regional and HQ teams to implement commercial strategies, aiming at service-related revenue, spare parts, upgrades, and training. You’ll address customer needs with tailored proposals and collaborate with engineering and operations to enhance the customer experience.

This is a hands-on position that combines sales, service delivery, and cross-functional collaboration in a multinational setting.

• base salary from EUR 46,400
• annual bonus up to 10% of base salary
• additional benefits per company policy

• Implement and drive the Customer Service sales strategy to grow the assigned area
• Meet or exceed budgeted sales targets for Spare Parts, Upgrades, Services and other After Sales lines
• Identify new business opportunities and help develop innovative service products
• Build and maintain relationships with customers, agents, distributors, and internal stakeholders
• Coordinate regional agents and direct customers throughout the sales process
• Collaborate with technical teams to tailor commercial offers to customer needs
• Deliver financial targets for field service, training, upgrades, and rebuild activities
• Negotiate and manage SLAs, maintenance contracts, and related service agreements
• Handle complex customer claims with a structured, service-oriented approach
• Work with Engineering, Operations, OE Sales, and Project Management to improve products and customer experience
• Ensure accurate reporting of sales activities, forecasts, and opportunities
• Support continuous improvement via structured market and customer feedback

• Engineering degree in Mechanical Engineering
• 4–5 years in a similar sales or customer service role with proven results
• Knowledge of mechatronic systems and industrial machinery
• Experience in customer management and xkdbapo commercial negotiations
• Understanding of multinational customers' service requirements
• Previous Field Service experience
• Fluent in English; German or other languages a plus
• International exposure or experience is appreciated
• Willingness to travel internationally
• Strong customer orientation and service mindset
• Excellent communication, collaboration, problem-solving, and relationship-building skills
• Integrity, transparency, innovation, and execution focus in a multicultural environment

• customer orientation
• strong communication
• collaboration
• mechatronic systems
• industrial machinery
• service strategy