Account Manager - London

Overview

In this role, you will manage end-to-end client relationships and act as the trusted advisor for a portfolio of advertisers and partners. You will analyze performance, translate data into actionable insights, and align DV capabilities with client objectives to drive growth. You’ll collaborate with Sales, Implementation, Product, Engineering, and Finance to deliver high-quality service and scalable solutions, including adoption of Pinnacle across social and open web environments.

This is an opportunity to shape client outcomes through data-driven strategies in a fast-paced, cross-functional setting.

• bonus/commission (as applicable)
• equity
• benefits
• 3 days in office in London
• hybrid work
• salary determined by qualifications and internal equity

• Own end-to-end client relationship and serve as primary contact
• Conduct performance analysis and deliver actionable insights to optimise outcomes
• Develop account strategies and identify upsell/cross-sell opportunities
• Contribute to business reviews with performance insights and roadmap discussions
• Drive adoptions for DV Pinnacle across Social and Open Web environments
• Manage escalations and coordinate with internal teams to resolve issues
• Ensure client deliverables meet quality standards and SLAs
• Maintain regular client communication through status calls, QBRs, and meetings
• Identify churn risks and escalate to sales/manager as needed

• 2-4+ years of experience in Account Management or Customer Success in online advertising
• Highly organized with strong attention to detail and proactive approach
• Proficient in Microsoft Office (Excel, PowerPoint) and Google Workspace
• Experience managing multiple accounts concurrently with high service standards
• Desirable: experience with programmatic advertising platforms, measurement solutions, or verification technologies
• Fluent English in business communication

• highly organized
• proactive and positive attitude
• strong attention to detail
• Microsoft Office (Excel, PowerPoint)
• Google Workspace (Slides, Sheets)
• programmatic advertising platforms