Sales - Supervisor

Overview

In this Supervisor role, you lead a retail team to deliver a seamless omnichannel experience, upholding our Service Promise and Brand Values. You will coach staff, drive visual merchandising, and ensure consistent store performance aligned with customer-first culture. You’ll work closely with store leadership to optimise operations and profitability while supporting community and charitable initiatives.

This role suits a proactive, people-focused leader who thrives in a fast-paced fashion environment.

• Develop and coach the team to deliver a seamless omnichannel customer journey across store and online
• Lead YATD coaching and feedback to build customers' trust in fashion recommendations
• Influence in-store visual journeys, merchandising, windows, and mannequins to reflect local market
• Embed the Service Promise Easy/Smile/Care into in-store ethos
• Capture customer feedback via VOTC and communicate opportunities to leadership
• Support KIND initiatives (backhauling, bags, waste mgmt) to uphold values
• Deploy the team effectively to meet customer needs and drive store performance
• Recognise and share customer-experience successes across the Territory
• Support community and charity engagement to deliver local impact
• Maintain safe store environment by training the team on health & safety procedures
• Manage payroll spend within budget and company guidelines
• Contribute to profit growth by maximising sales opportunities and controlling costs
• Adhere to legal operational compliance at all times
• Use store reports to identify opportunities and drive conversion and markdown control
• Keep the team up-to-date with New Look offerings to boost authenticity in recommendations

• confident with people and ability to deliver excellent customer experiences
• understands core customer in the local market
• passionate about fashion and trends
• retail experience is desirable but not essential
• ability to adapt to fast-paced, evolving environment
• team player with values-aligned behaviours
• keen eye for detail and store standards
• knowledge of health and safety procedures
• willingness to develop self and others
• strong communication and collaboration skills

• customer obsession
• communication
• team leadership
• omnichannel experience
• KPI and performance tracking
• standard operating procedures (SOP) adherence