Customer Service Agent

Are you someone who thrives in a fast-paced environment, loves solving problems, and enjoys delivering outstanding customer experiences?

At Hymix, no two days are the same. One minute you're helping a customer arrange a delivery, the next you're working with operational teams to find a solution when plans change. As a Customer Service Agent, you'll be the vital link between our customers and our business, ensuring every order is managed accurately, efficiently, and with a customer-first mindset.

Success in this role comes from staying calm under pressure, thinking on your feet, and genuinely caring about helping customers achieve the best outcome.

About the role

You'll play a key part in delivering exceptional service and ensuring a smooth customer experience by:

Managing customer orders and delivery requests accurately and efficiently

Building strong relationships with customers and internal stakeholders

Communicating proactively to keep customers informed and projects moving

Solving problems and finding practical solutions when circumstances change

Working closely with operational teams to coordinate successful outcomes

Providing service that customers remember for all the right reasons

Contributing to a positive and collaborative team environment

About you

We're not looking for concrete industry experience. We're looking for people with the right attitude and a genuine passion for customer service.

You'll bring:

Excellent communication and relationship-building skills

A positive, can-do attitude and willingness to learn

Strong problem-solving abilities and sound judgement

The ability to remain calm and organised in a fast-paced environment

High attention to detail and strong administrative skills

Confidence working with multiple stakeholders and competing priorities

Previous customer service, administration, logistics, scheduling, or coordination experience will be highly regarded

What's in it for you?

At Hymix, this isn't just a customer service role. It's an opportunity to build a long-term career with a business that helps build Australia.

We offer:

Full training and support to help you succeed, regardless of industry background

A full-time 38-hour week worked across five days

Shifts rostered between 5:00am and 5:00pm

Potential for one Saturday shift per month, with plenty of notice provided

Genuine career development opportunities across Allocations, Sales, Production and other areas of the business

A supportive team culture where hard work, initiative and growth are recognised

Access to a range of employee benefits including salary sacrifice options, learning and development opportunities, discounted health insurance, novated leasing and employee discounts

Why Hymix?

At Hymix, we're helping build Australia's communities through quality concrete solutions and outstanding service. We're committed to creating an inclusive workplace where people can grow, develop their careers, and be recognised for the contribution they make every day.

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