Customer Service Consultant - Outbound

Join our team as a Customer Service Consultant! We’re searching for a personable, dependable, and customer-oriented professional with experience or knowledge inCPAP therapy.

This is a high-volume outbound calling rolesupporting our clients. You will contact our clients to explain program benefits, guide them through the ordering process, and ensure an exceptional customer experience.

This role combines phone-based engagement with administrative responsibilities. You’ll be comfortable switching between calls, systems, and inboxes throughout the day while consistently meeting KPIs.

Key Responsibilities

• Serve as the initial point of contact for our clients, including conducting outbound callsand booking appointments
• Clearly explain program benefits and assist clients with order completion
• Use persuasive, benefit-based communication to achieve positive outcomes
• Promote services and product offerings with empathy and professionalism
• Maintain detailed, accurate, and up-to-date customer records
• Meet or exceed daily, weekly, and monthly KPIs
• Deliver high-quality customer service while adhering to program guidelines

Skills & Experience

• Previous experience in a high-volume phone role
• Knowledge of CPAP devices and related services (preferred but not essential)
• Sales, customer service, or administration experience highly regarded
• Confident phone manner with strong communication and listening skills
• Tech-savvy with experience using Outlook and CRM systems (training provided)
• Resilient, adaptable, and comfortable working in a fast-paced environment
• Ability to build rapport quickly and handle objections professionally

What’s in It for You

• Supportive and collaborative team environment
• Comprehensive training and ongoing development
• Meaningful work supporting our clients and making a real difference

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