Admin Manager
NAPA Centre Pty Ltd
Job Description
Key responsibilities
Take overall responsibility for the smooth and efficient running of all Administration operations.
Lead, mentor and support the Administration team, including rostering and delegation of tasks.
Oversee weekly scheduling, bookings, rescheduling and proactive filling of cancelled appointments.
Manage billing, payment reconciliations, accounts receivable and outstanding accounts.
Oversee NDIS claims, service bookings, patient intake forms and key administration processes.
Ensure client records, communication and outstanding issues are accurately maintained in our system.
Identify and implement process improvements to increase efficiency and enhance the customer experience.
Work closely with therapists and clinic leadership to resolve issues, maximise productivity and support the smooth delivery of therapy services.
About you
3+ years' experience in a similar administration management role, preferably in healthcare.
Proven experience managing day-to-day Administration operations and ensuring efficient and effective administrative processes.
Proven experience leading, mentoring, training and developing team members.
Strong experience in scheduling, billing, payment reconciliation and accounts receivable.
NDIS experience is highly desirable.
Excellent communication, organisation and time-management skills, with strong attention to detail.
A customer-focused approach with the ability to build strong relationships with families, therapists and colleagues.
Current Working with Children Check, Police Check, CPR and First Aid certificates, plus a commitment to NAPA's values of LOVE, HOPE, GROW and SHARE.
About us
At NAPA Centre, we provide world-renowned paediatric therapy services that embrace each child's differences and help them overcome their unique challenges. At NAPA, you'll be part of a genuinely supportive team where the work you do makes a real difference in the lives of children and their families.
A friendly, supportive and experienced national Administration team.
Genuine career development and progression opportunities.
Monday–Friday clinic hours.
A fun and social culture with team activities, lunches, treat days and competitions.
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