Customer Service Specialist

Looking for a Monday to Friday 9am to 5pm role with NO weekends, great team environment and lots of work life balance this could be for YOU!

AtStarkey, a world leader in the manufacturing and delivery of advanced hearing solutions, we work each day to ensure every person on the planet can hear their very best.

We are currently looking for a Customer Service Specialist to join our growing team. You will be liaising directly with the Clinics & Audiologists we supply hearing aids and accessories to, but don’t worry you don’t need experience in our Industry to be successful in this role as full training and support will be provided. You will also be supported by our first class Education & Training team.

You just need to be caring and passionate about customer service as what we do really does make a difference to peoples lives!

Our Culture:

An experienced team built around a culture of professional growth and knowledge-sharing.

We celebrate innovation – finding creative ways to serve our customers better than anyone else.

Global leader in the design, development, and distribution of comprehensive hearing technologies

We serve with passion, purpose, and excellence.

Here’s the bottom line – we work so people can hear!

Onsite role 5 days (Monday to Friday no weekend work)

• Health fund benefits


• coffee gift cards


• well-being benefits including onsite massage


• Free shuttle from Central Station

Primary duties:

Answer incoming calls regarding technical and non-technical information

Provide assistance and support to the Operational Team

Process orders for external customers and on behalf of Starkey Product Specialists

Maintain internal continuing education, compulsory training modules as well as in-job training

Take part in Starkey Audit Processes

Answer calls professionally, consistently, following corporate protocol, resolve or triage calls

Place outbound calls to resolve queries raised by internal departments

Use corporate systems to document outbound and inbound call activity and customer communications,

Use corporate systems to document internal communication to support order entry; manufacturing and repair of devices

Participate and support corporate initiatives

Action operational reports and create reports to improve operational effectiveness.

Complete daily scanning and credits for returned devices

Assist with office duties as and when required, including kitchen items and catering

Ideal criteria:

2 years+ of customer service experience

Understanding of customer service best practices, including online service delivery.

Sales Force understanding is an advantage

Strong communication skills and the ability to effectively liaise with all customers, team members and management.

Excellent organisational skills, attention to detail and ability to handle competing priorities.

Reliable and committed to workplace health and safety.

In return we will provide you with the opportunity to work in afun and friendlywork environment where work-life balance is promoted, and results rewarded and celebrated!

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