Customer Service Representative

Job Description

About Tally Group: 

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Tally Group is a world-leading technology company that builds and maintains software for energy retailers. Headquartered in Melbourne and with employees in 6 countries, our customers are some of Australia's largest energy providers. We want to transform how people power their homes and businesses! 

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We’re now looking for 6 new CSRs to join our team supporting our growing customer base. This is a great opportunity to kick off a career in the energy industry, or if you prefer, to provide a pathway into a tech career. 

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About the role: 

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You’ll be joining a close knit and supportive team of Customer Service Representatives (CSRs), answering inbound calls and assisting energy customers with a range of issues, from queries about their bill, to issues with their power supply. 

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This is a team that genuinely cares about each other, and full training and support will be given for you to excel in the role. As a CSR your days will include a mix of: 

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• Taking customer calls and answering queries about their power accounts eg applications for supply, meter reading requests, debt queries etc. 
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• Handling customer complaints. 
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• Creating service orders, initiating action, and updating customer information in response to customer requests. 
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• Arranging appointments for customer service work on behalf of clients. 
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• Making outbound customer calls regarding appointment confirmation and debt. 
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• Making simple adjustments to customer accounts in accordance with client credit control arrangements. 
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• Processing information relating to disconnect/reconnect fees and charges.
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About you: 

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• 1+ years’ customer service experience in any industry eg retail, hospitality, call centre. 
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• Strong communication skills, both written and verbal 
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• Strong customer service skills 
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• Ability to stay calm under pressure and comfortable handling complaints 
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• Strong problem solver, with a proactive and resourceful mindset 
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• A positive attitude and willingness to learn, and collaborate as a team 
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• Ability to work autonomously, proactively and show initiative 
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• Enjoy a fast-paced environment 
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• Available to work rotating shifts between 8am-6pm, Monday to Friday 
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What we Offer? 

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• Supportive team that will help you succeed 
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• Office a 10min walk from Fortitude Valley Station 
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• Access to Employee Assistance Programme 
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• Employee events including morning teas, BBQs, lunches and outings 
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• Referral bonuses if you refer your friends
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• Salary sacrifice and novated leasing 
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• Discounts at JBHifi 
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• Hybrid working to support work/life balance 
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• Tally Day: As an extra perk, we provide one Tally Day each year for you to use as an additional personal day or to observe a special occasion 
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\n If this sounds like you, apply now including a brief note letting us know why you'd be a greet fit for this role. We'll be reviewing applications as they come in.