Customer Services Agent

Job Description\n

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Join Aerlink as a Customer Service Agent, where you’ll play a vital role in creating a seamless and positive travel experience for our passengers. Known for their helpfulness, efficiency, and dedication, our Customer Service Agents bring warmth, knowledge, and professionalism to every interaction.

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Working in a fast-paced, safety-driven environment, you'll ensure Aerlink flights run smoothly and on schedule. With both full-time and part-time roles available, we offer flexibility to align with flight schedules, including early mornings, late nights, weekends, and public holidays.

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Key Responsibilities

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• Assist passengers during check-in, boarding, and disembarkation processes, ensuring a welcoming and efficient experience.
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• Manage check-in tasks including verifying tickets, issuing boarding passes, and checking luggage.
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• Provide accurate flight information to passengers regarding schedules, delays, cancellations, and gate changes.
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• Resolve passenger issues with professionalism and efficiency, assisting with inquiries on schedules, fares, and policies.
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• Ensure safety and security compliance in all processes, including screening passengers and luggage.
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• Coordinate with airport personnel to ensure smooth operations, prompt assistance in emergencies, and effective handling of delays or disruptions.
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• Assist with aircraft cabin cleaning as required.
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Key Attributes

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• Commitment to Customer Service: Passionate about providing exceptional service with kindness and respect.
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• Safety-Oriented Mindset: Demonstrates a proactive approach to safety, ensuring full compliance with procedures.
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• Team Player: Collaborative and supportive, willing to adapt to varying roles as needed.
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• Professional and Composed: Maintains calm under pressure and presents confidently.
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• Effective Communication: Strong interpersonal and communication skills, fluent in English; additional languages are welcome.
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• Attention to Detail: Maintains accuracy and follows protocols with precision.
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Qualifications

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• Customer Focused: Experience in a customer service or ground handling role is preferred.
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• Physically Fit: Capable of handling passenger baggage and operating equipment.
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• Computer Savvy: Proficient with technology, confident in using software to support operations.
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• Licensed & Reliable: Valid Australian driver’s license and reliable transport.
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• Australian Residency: Must be an Australian citizen, permanent resident, or have unrestricted work rights in Australia.
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What We Offer

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• Career Development: Opportunities for growth within Aerlink’s diverse aviation operations.
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• Comprehensive Training: Paid training and support for your ongoing development.
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• Benefits: On-site parking, uniforms, and access to accrued leave.
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Aerlink is proud to foster a workplace that celebrates diversity and inclusion. We encourage applications from all qualified individuals who meet the role requirements.

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Be part of a team that places passengers first and sets a high standard in the aviation industry.

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Please submit your application with a CV on or before 20th October 2026.

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We regret that only short-listed candidates will be notified.

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