National Strategic Channel Director (US Remote)

Overview

About IntelePeer.ai: IntelePeer Cloud Communications helps customers communicate better, faster and smarter through its Communications Automation Platform. Our low‑and‑no‑code solutions provide customers with simple, easy‑to‑use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer delivers industry‑leading time‑to‑value and rapid improvements in customer experience through solutions that work seamlessly with existing business software and infrastructure.

Responsibilities

• Successfully position IntelePeer within TSD’s sales channels, responsible for executive alignment, activities with RVPs and all Sales and Sales Engineering teams.
• Manage partners to deliver consistent service experiences that align with and support IntelePeer's sales efforts.
• Engage with and support business partners across significant and complex product and project areas.
• Nurture and maintain strong positive working relationships cross‑functionally within IntelePeer and with partner account teams and senior‑level executives.
• Research alliance business needs to ensure mutual understanding and pursue value‑added initiatives and projects.
• Provide guidance and consulting for new and existing partners and customers, helping drive performance and achievement of strategic objectives.
• Establish regular interlocks across internal and partner resources on alliance strategy, milestones, and projected results.
• Manage and provide senior‑level support for cross‑functional product, client, or market‑specific projects to ensure effective execution on alliance / client deliverables.
• Support implementation of IntelePeer’s / partner go‑to‑market strategies.
• Seek opportunities to boost incremental sales and develop new sales pipelines.
• Develop and deliver training / education for Sales, Product, Professional Services, Customer Support, and other departments.
• Promote the IntelePeer brand and partnership value with customers, industry contacts and at relevant industry events.
• Perform metric‑driven analysis of marketing and strategic relationships and effectiveness.
• Provide detailed resource and budgetary input to support both IntelePeer and partner planning and allocation processes.
• Manage business and technical escalations and communicate with stakeholders to maintain momentum and ensure success.
• Execute against established relationship / sales / revenue goals.
• Recommend and support implementation of recommendations to streamline, enhance and make Strategic Partnership Management more efficient and effective.

Qualifications & Requirements

• Bachelor’s Degree in Sales, Marketing, Business, or related discipline.
• Prior experience (5+ years) in Channel Management or related role.
• 5+ years of partner / channel / SI experience in the SaaS, Contact Center, or Telco industry.
• Strong understanding of telecommunications technologies, practices, and trends.
• Excellent communication skills, including writing, speaking, and listening.
• Ability to tailor communication approach to specific situations and audiences.
• Integrate trends, data and information into forecasts, plans, models, and recommendations.
• Apply analytical skills to evaluate and interpret complex sales, marketing, and associated process‑related situations.
• Build relationships and communicate effectively with executive‑level decision makers.
• Experience in finding, recruiting, and onboarding new partners.
• Ideally previously worked with SI’s / systems integrators, VARs, VADs, Telco, SaaS Channel organizations in the Contact Center space.
• Applicants must be authorized to work for any employer in the U.S.

Benefits

• Unlimited Vacation for exempt employees
• Paid Holidays
• Competitive medical, dental & vision insurance for employees and their dependents
• 401(k) Retirement Plan
• Stock Options
• Company‑paid life insurance
• Health & Flexible Savings Accounts
• Cell phone, gym, and internet reimbursement
• Paid Parental Leave
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Free snacks (Denver, and/or Fort Lauderdale)
• Fun events (virtual and in‑person)

IntelePeer participates in E‑Verify.

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