Commercial & Operations Assistant

Do you love fashion, color, beauty, organization, and making things happen?

Drops de Cor is growing, and we’re looking for someone to join our Porto Alegre team in a dynamic role that combines customer service & sales with hands-on operations.

We’re a Brazilian brand with a global presence and a reference in personal color analysis, education, and professional tools. More than working with color, our purpose is to help people see themselves with greater confidence, authenticity, and freedom.

We’re looking for someone who wants to learn, contribute, and grow with us.

What you’ll do

On the commercial & customer experience side:

* Assist customers in Portuguese and English via WhatsApp, email, and digital channels;

* Manage and follow up on orders, exchanges, returns, and cancellations;

* Identify sales opportunities and support our e-commerce operation;

* Build relationships with customers in Brazil and abroad.

On the operations side:

* Receive, inspect, assemble, label, and prepare products and kits;

* Support quality control, inventory counts, and stock organization;

* Pick, pack, and prepare customer orders;

* Support purchasing routines and administrative follow-ups;

* Prepare and organize documentation for international shipments.

Who we’re looking for

* Fluent English;

* Organized, detail-oriented, and hands-on;

* Proactive, curious, and solution-oriented;

* Strong communication skills and a commercial mindset;

* Comfortable working with orders, inventory, spreadsheets, and operational details;

* Interest in fashion, beauty, lifestyle, or the creative industry.

Previous experience in e-commerce, retail, customer service, sales, or fashion/beauty brands is highly valued.

A day at Drops might look like this…

You could start the day helping an international customer, then receive and check a product delivery, prepare orders, update inventory, support a sales opportunity, and organize documents for an international shipment.

No two days at Drops are exactly the same, and we like it that way.