Inside Sales Executive

Job Description

About Frido

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Frido is a new-age Indian D2C brand revolutionizing the way people experience mobility and comfort — from electric wheelchairs and scooters to ergonomic seating solutions and wellness-driven lifestyle products. At Frido Mobility, we are building accessible, design-first products that enable independence and wellbeing.

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Position: Inside Sales Executive

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Department: Mobility & Wellness

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Location: Pune (On-site)

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Working Days: 6 days a week (Rotational week-offs)

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Shift Timing: (Day Shifts)

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Role Overview

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As an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales conversions for our mobility products. You will handle inbound and outbound leads, understand customer needs, provide tailored product recommendations, and ensure a smooth buying experience from inquiry to order closure.

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This role demands excellent communication, empathy, and strong product understanding, as you'll be assisting B2C customers (individual buyers).

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Key Responsibilities

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• Handle daily inbound and outbound calls, WhatsApp, and email inquiries from leads generated via ads, website, and marketplaces.
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• Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly.
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• Share product videos, brochures, and quotations with customers to aid decision-making.
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• Maintain and update lead details, follow-ups, and sales status in CRM tools (LeadSquared / Gorgias / Google Sheets).
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• Follow a structured sales call process — discovery, pitch, demo, objection handling, and closure.
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• Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction.
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• Achieve daily/weekly/monthly revenue and conversion targets.
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• Maintain professionalism and empathy in every customer interaction.
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Skills & Competencies

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• Strong communication skills (English & Hindi mandatory; regional languages are a plus).
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• Sales-driven mindset with high energy and ownership.
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• Ability to understand customer psychology and build rapport quickly.
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• Experience with CRMs, WhatsApp Business, or sales tracking tools preferred.
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• Problem-solving and objection-handling skills.
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• Empathy towards elderly or differently-abled customers.
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Requirements

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• Experience: 0–3 years in Inside Sales / Telesales / Customer Success (D2C, Healthcare, Mobility, or E-commerce preferred).
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• Education: Graduate or equivalent.
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• Availability: Willing to work 6 days a week with rotational week-offs.
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What We Offer

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• Competitive salary + attractive performance incentives.
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• Opportunity to work with one of India's most impactful and fast-growing D2C brands in the wellness and mobility space.
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• Structured training on product knowledge and customer interaction.
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• Career growth opportunities into Team Lead / Key Account / B2B Sales roles.
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Interested Candidates can share resumes at [email protected] & [email protected]