Client Services Associate

Company Description: Murthy Immigration Services Pvt. Ltd. (MISPL), based in India, provides comprehensive support for individuals and organizations navigating primarily U.S. immigration processes across India and at consular posts abroad. The team specializes in clarifying procedures and assisting with visa applications, helping clients manage complex and evolving requirements.

MISPL guides clients through document collection and preparation, ensuring they are ready for consular interviews. The company works closely with employees and other applicants to support successful visa outcomes at U.S. consulates in South Asia and is now expanding their services to other countries, including inward immigration to India. Applicants join a service-oriented environment focused on accuracy, clarity, and client care.

Role Description: The Client Services Associate is a full-time, on-site role located in Chennai. This position involves responding to client inquiries via phone, email, and in person, providing clear information on service offerings and basic U.S. immigration procedures. The associate will assist with scheduling appointments, coordinating documentation, and updating client records in internal systems.

Daily tasks include liaising between clients and internal teams, following up on case status, and ensuring timely communication and service delivery. The role also requires maintaining a professional and confidential approach, supporting process improvements, and contributing to a positive client experience.

Qualifications:

• Strong Client Services and Customer Service skills
• Experience in Customer Support, including handling queries, resolving issues, and managing follow-ups.
• Excellent Communication skills, both written and verbal, with the ability to explain information clearly.
• Bachelor’s degree in any discipline; studies in business, communications, or related fields are an advantage.
• Attention to detail, organisational skills, and the ability to manage multiple tasks and deadlines.
• Prior experience in legal, immigration, or professional services environments is preferred but not mandatory.
• Ability to work collaboratively in a diverse team and maintain client confidentiality