Associate Sales Manager

About Reaviva Holistic Health

Reaviva Holistic Health is a premium, science led wellness sanctuary in Santacruz West, Mumbai, offering integrated solutions across aesthetics, fitness, recovery, nutrition and mental well-being. We are committed to personalised care and an exceptional client experience in a sophisticated environment.

The Role

We are looking for an Associate Sales Manager to own client conversion at the clinic. You will work the enquiry pipeline across telephone, WhatsApp and digital channels, qualify every lead, and convert enquiries into booked consultations and consultations into treatment packages.

This is a client facing position at the centre of the business. You will carry an individual revenue target, and you will also be the first point of contact for clients arriving at the clinic, managing the appointment book and the client experience alongside your pipeline. The role suits someone equally confident receiving a client in person and closing a package on the telephone.

Key Responsibilities

1. Place outbound calls to new leads within the agreed response time, and complete the full follow up cadence for enquiries that do not connect at the first attempt

2. Respond to enquiries across calls, WhatsApp and direct messages, progressing the pipeline through the working day

3. Manage incoming calls and walk in enquiries with the same qualification discipline applied to digital leads

4. Qualify enquiries through structured discovery and convert them into booked consultations

5. Improve the booked to attended ratio through timely reminders, rapport building and pre consultation preparation

6. Prepare clients ahead of their consultation and hand over to the clinical team with complete context, so that every consultation begins informed

7. Introduce complementary services where relevant to the client, and book consultations for the clinical team to advise and recommend

8. Conduct structured reach out campaigns to dormant client segments and contribute to monthly reactivation revenue

9. Record every client interaction, update enquiry stages promptly, and maintain database accuracy to the required standard

Client experience at the clinic

10. Receive clients on arrival with the warmth and polish of a luxury wellness environment, manage the appointment book, and keep waiting times minimal and clearly communicated

11. Process billing and payments accurately, and record every amount received against the correct client, service and package

12. Coordinate between clients, therapists and doctors so that each day runs to schedule and every transition between services is seamless

13. Operate the clinic management system accurately and in real time across appointments, client records, billing and packages

14. Maintain the reception area, displays and client facing materials to the standard of the brand

15. Uphold the confidentiality, discretion and presentation standards expected of a premium clinical environment

Performance and standards

16. Submit a daily performance update and participate in weekly funnel reviews with the sales team

17. Deliver against monthly performance targets covering revenue contribution, enquiry connection, qualification, consultation bookings, attendance rate, walk in conversion and database reactivation

18. Represent Reaviva in a manner that is informed, courteous and consultative at all times

Requirements

Two to four years in a client facing sales role within luxury services, wellness, aesthetics, hospitality or premium retail

A record of carrying an individual revenue target, supported by specific examples of what was achieved and how

Hands on working experience with an operational clinic, spa or salon management system such as Zenoti, covering appointment scheduling, client records, billing and package management. Working knowledge of a sales CRM is a further advantage

Excellent spoken English, delivered with clarity, warmth and conviction

Excellent written communication in English across WhatsApp and email, together with correct telephone etiquette

A consultative approach to selling, based on establishing trust rather than applying pressure

Willingness to work at the clinic and in front of clients for the full working day

The ability to manage concurrent responsibilities, attending to a client in person while progressing follow ups, without compromising either

Accuracy and discipline in billing, cash handling and record keeping

A composed and presentable manner, particularly at times of high footfall

A structured approach to problem solving where process is still being established

Resilience and consistency in a target led environment with weekly reporting

Preferred Background

Client servicing or guest relations experience in a premium hotel, spa or clinic, followed by a move into a selling role, is the strongest background for this position. Candidates from luxury brands, wellness, beauty or aesthetics are equally encouraged to apply, and prior exposure to high net worth clientele in a service led environment will be considered a significant advantage. Candidates whose experience is limited to telephone based inside sales may find this position less suitable.

What We Offer

A front line position in a growing premium wellness brand, with ownership of the client experience from first contact to closed package

A monthly incentive linked to revenue, in addition to fixed compensation

A defined progression path to senior and leadership positions for consistent performers

A collaborative working environment with direct access to leadership

Additional Details

Location: Santacruz West, Linking Road, Mumbai

Working Hours: 11:00 AM to 8:00 PM

Working Pattern: Full time and on site, six days a week with one weekly off on rotation. The clinic is open all days

Start Date: Immediate

Compensation: Discussed at interview

How to Apply

Please apply through LinkedIn with your curriculum vitae and a brief covering note. Shortlisted candidates will be contacted for an on site discussion.