⚡ New
Customer Service Representative
SELPE GENTE & GESTÃO
CampinasFull-timeMid LevelOn-site
Job Description
- Fluency in English with exceptional written and verbal communication skills
- Computer literacy (SAP, Salesforce, Microsoft Office, Gmail and Google documents).
- Ability to report to work on time and perform full shift (as there is a requirement to cover different time zones shift times may end as late as 7:00pm Eastern Standard Time)
- High speed internet access for occasional work from home capabilities and knowledge of basic computer set up.
- Ability to work on local holidays to support the North American business.
- Professional communication skills. Should be able to communicate with peers, customers and vendors both verbally and via e-mail in a respectful and friendly manner when under stress.
- Active listening skills. Ability to ask probing questions, understand concerns and overcome objectives.
- Ability to build relationships by phone and e-mail.
- Ability to work in a fast-paced environment.
Should be able to multi-task with proven follow-through and adherence to changing priorities and deadlines.
- Attention to detail. Should be able to complete accurate data entry tasks.
- Highly action‑oriented and self‑directed, with a strong ability to act on feedback, drive positive results, and quickly learn new processes and systems.
- Collaborative team player. Should be able to establish solid working relationships with stakeholders with a friendly disposition and high energy.
- Desire to challenge current processes for improvement.
- Responds to customer, sales representative, and sales management inquiries via phone, email, fax, and Microsoft Teams.
- Documents and maintains customer interactions, cases, and requests in designated systems.
- Sets up, maintains, modifies, and reconciles customer and sales representative contracts.
- Processes contract renewals, expirations, transfers, and cancellations.
- Processes purchase orders and contract shipping orders and resolves order holds.
- Prepares billing requirements, contract statements, and supports invoicing.
- Generates billing corrections (e.g., invoice adjustments, credit/debit memos, and rebills) by researching discrepancies, validating support, and coordinating updates with internal partners.
- Researches and resolves invoice, billing, and payment disputes.
- Manages customer portal registrations and invoice submissions.
- Performs additional related duties as required.
- Candidate Requirements
Posted Today