FOH Manager

Restaurant Floor Manager

Salary: $75,000–$80,000 (based on experience) Position Type: Full-Time

Position Overview

We are seeking an experienced and highly polished Floor Manager to support front-of-house operations in a refined, service-driven dining environment. This individual will play a critical role in delivering an exceptional guest experience through attentive leadership, meticulous attention to detail, and a deep commitment to hospitality standards.

The ideal candidate is poised, service-focused, and thrives in an environment where excellence is expected at every level.

Core Responsibilities

Front-of-House Leadership

Oversee all aspects of dining room service, ensuring seamless and graceful execution Lead, mentor, and inspire the front-of-house team to uphold elevated service standards Maintain a visible presence on the floor, anticipating guest needs and guiding service in real time

Team Development & Training

Recruit, onboard, and develop team members aligned with a culture of excellence Provide structured training and continuous coaching to refine service technique and product knowledge Conduct ongoing performance evaluations with a focus on growth and accountability

Operational Excellence

Manage scheduling, staffing levels, and shift execution with precision Ensure adherence to established service protocols and company policies Address performance matters with discretion, professionalism, and consistency

Guest Experience

Cultivate a warm, personalized, and memorable dining experience for each guest Handle guest feedback and concerns with composure and thoughtful resolution Maintain the highest standards of presentation across food, beverage, and dining room ambiance

Service & Ambiance Standards

Oversee all elements of the guest environment, including lighting, music, pacing, and overall flow Collaborate with culinary and beverage teams to ensure consistency and quality Manage reservations and front-door operations to optimize guest flow and maximize capacity

Systems & Administration

Demonstrate proficiency with POS systems and reservation platforms (OpenTable/Resy) Support inventory processes, reporting, and opening/closing procedures Ensure accuracy and organization across all operational systems Qualifications Minimum 1 year of management experience in an upscale or fine dining restaurant Strong understanding of formal service standards and guest engagement Exceptional communication, leadership, and organizational skills Proven ability to develop and lead a high-performing team Proficiency in Microsoft Office and restaurant management systems Valid NYC Food Protection Certificate Availability to work approximately 50 hours per week

More detail about Acadia part of Chef Driven Restaurant Group, please visit https://culinaryagents.com/entities/600581-Acadia