Customer Service Coordinator

• Provide tactical support aligned with the company’s strategic and commercial vision


• Ensure customer requests are addressed within 24 hours of receipt, whether through customer service or execution


• Monitor the execution of in-house operational requests, including transactions, billing, and reimbursements


• Mediate and negotiate with partner insurance providers in adverse situations, striving for service excellence and customer satisfaction


• Regularly generate operational metrics to assess the need for adjustments

Requirements

• Knowledge of Microsoft Office, including intermediate Excel skills


• Education: Bachelor’s degree completed


• Experience managing teams


• Technical expertise in Benefits Operations, including insured and non-insured benefits

Core Competencies

Demonstrates expertise in Benefits Operations, including managing insured and non-insured benefits, while ensuring customer satisfaction through effective negotiation and operational support. Proficient in generating operational metrics and managing team dynamics to align with strategic objectives.

Highest-signal resume keywords

• Benefits Operations Management


• Team Management


• Customer Service Excellence


• Operational Metrics Generation


• Intermediate Excel Skills

Hard Skills

• Benefits Operations


• Operational Support


• Negotiation


• Customer Request Management


• Transaction Processing


• Billing Management


• Reimbursement Processing

Soft Skills

• Mediation


• Customer Satisfaction Focus

Industry Keywords

• Insured Benefits


• Non-Insured Benefits

Tools & Technologies

• Microsoft Office

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