Guarding Operational Manager

Title: Guarding Operational Manager

Area: Newcastle

Industry: Private Security / Guarding Operations

Ref No.: TRG 2539

Salary: High / Market-related TCTC package negotiable according to experience and capability

Start Date: As soon as possible / Negotiable

Type: Permanent

Special Instructions:

Experienced candidates currently or recently employed in a senior guarding operational management capacity are strongly encouraged to apply.

An opportunity is available for an experienced Guarding Operational Manager to take responsibility for the effective management, coordination and administration of high-volume guarding operations in the private security environment.

This is a hands-on operational management appointment suited to a proven security professional who can hit the ground running, take ownership of operational performance and maintain high standards of discipline, compliance, client service, deployment accuracy and workforce management.

The successful candidate will need to be highly organised, detail-orientated, dependable and operationally strong, with the ability to manage multiple sites, personnel, schedules and client requirements simultaneously.

DUTIES & RESPONSIBILITIES:

Overall management and coordination of day-to-day guarding operations. Manage and monitor the deployment of security officers across multiple sites and client contracts. Ensure adequate staffing levels, shift coverage, relief arrangements and operational continuity.

Manage absenteeism, leave, replacements, disciplinary matters and operational staff performance. Conduct regular site inspections and ensure that security officers comply with company, client and industry requirements. Monitor attendance, punctuality, post instructions, occurrence books, registers and other operational documentation.

Ensure that security personnel are correctly deployed, appropriately trained and suitably equipped for their assigned duties. Maintain operational discipline and enforce company policies, procedures and standards. Manage operational supervisors, site supervisors, team leaders and security officers.

Provide leadership, guidance, coaching and performance management to operational teams. Liaise professionally with clients regarding operational requirements, service delivery, incidents and complaints. Maintain strong client relationships and ensure contractual service standards are consistently achieved.

Investigate operational incidents, complaints, security breaches and service failures and implement appropriate corrective action. Ensure accurate and timeous completion of incident reports, operational reports and management information. Monitor overtime, additional shifts, relief requirements and other operational cost drivers.

Assist with workforce planning, recruitment, induction and operational allocation of security personnel. Ensure all relevant personnel documentation, registrations, training records and licences are maintained and current. Monitor compliance with applicable private security industry legislation, regulations, company procedures and client-specific requirements.

Maintain confidentiality regarding client information, security procedures, personnel matters and company information. Identify operational risks and implement practical measures to improve security, service delivery and operational efficiency. Assist senior management with operational planning, reporting, audits and performance reviews.

Respond effectively to urgent operational requirements and incidents outside normal working hours when required. Maintain accurate operational records and ensure deadlines are consistently met. Promote professionalism, accountability, discipline and service excellence throughout the guarding operation.

Perform other reasonable operational and management duties associated with the position.

EDUCATION, QUALIFICATION, EXPERIENCE:

Matric / Grade 12 or equivalent. Relevant tertiary qualification, security management qualification, supervisory/management qualification, or comparable industry certification will be advantageous. Extensive and demonstrable experience in Guarding Operational Management is essential.

Preference will be given to candidates who are currently or were recently actively employed in a Guarding Operations Manager / Security Operations Manager / Senior Security Operations role. Proven experience managing high-volume guarding operations and multiple security sites. Strong experience managing large numbers of security officers and operational personnel.

Previous experience managing supervisors, site managers, team leaders or similar operational structures. Strong knowledge of security guarding operations, deployment practices and site management. Working knowledge of applicable private security industry requirements and PSiRA compliance.

PSiRA registration is required for persons rendering regulated security services in South Africa. A valid PSiRA registration appropriate to the candidate''s role and responsibilities. PSiRA Grade A / senior-level registration or equivalent experience will be highly advantageous.

Valid driver''s licence. Firearm competency / relevant firearm licence will be advantageous where applicable to the operational requirements of the position and any duties requiring the lawful possession or use of a firearm. Firearm use in the security environment is subject to the applicable competency, licensing and regulatory requirements.

Strong knowledge of operational reporting, incident management and security documentation. Computer literacy, including MS Outlook, MS Word and MS Excel. Previous experience working in a high-pressure, high-volume operational environment.

Ability to manage confidential information with discretion and professionalism. Traceable & contactable references. Local residency or willingness and ability to relocate to Newcastle required.

#J-18808-Ljbffr