Project Manager - Account Manager

This role involves coordinating internal and client-facing projects, acting as a trusted liaison between clients and technical teams, and ensuring delivery is seamless and proactive at every stage. You will manage day-to-day activities, build relationships, prepare executive-level updates, and drive continuous improvements that support client success and business growth.   

We are looking for someone who enjoys bringing structure to complexity, building strong relationships, and making things happen. You should be naturally curious, highly organized, and comfortable working with both executives and technical teams.  

Even if you don’t meet every qualification, we encourage you to apply.   

The Role   

We are seeking a Project Manager / Account Manager with an organized, solutions focused mindset and meticulous attention to detail, able to balance strategic planning, team collaboration, and exceptional customer service.   

Who is QuantumSmart? 

Holistic Insight. The Future in Focus. 

QuantumSmart is a technology advisory firm helping organizations turn complexity into clarity and action. We provide holistic insight across business, technology, risk, data, processes, and people, helping leaders make informed decisions and build for what comes next. 

Key Responsibilities   

• Client Engagement & Account Management   
• Act as the primary liaison between clients and internal teams, ensuring client needs are understood and addressed throughout the engagement. 
• Build trusted client relationships, maintain proactive communication, and identify opportunities to create additional value.  
• Schedule meetings, publish agendas and notes, and track action items to drive client engagement and accountability.   
• Prepare and deliver clear, executive level project updates, highlighting progress, risks, key priorities, and next steps. 
• Exploring opportunities for account growth and win-win outcomes   

Project Management & Delivery   

• Coordinate project teams and resources, ensuring the right people are assigned to the right tasks.   
• Develop and maintain project plans, schedules, and dependency maps to ensure all initiatives stay on track.   
• Track project progress, remove roadblocks, and re-plan quickly when priorities shift, maintaining delivery momentum.   
• Monitor cross-project dependencies to avoid conflicts and optimize resource utilization.   
• Identify process improvements that enhance delivery efficiency and client satisfaction.   

Operational Excellence   

• Maintain accurate project documentation, reporting, and organized shared systems. 
• Leverage productivity and collaboration technologies, including AI powered tools, to improve efficiency and streamline operations.  
• Contribute to reporting and dashboard updates using tools like Jira, MS 365, and related platforms.   
• Sales & Business Development Support   
• Support account growth through client engagement, identifying upsell and cross-sell opportunities.   
• Assist in pre-sales and post-sale activities.   

Communication & Collaboration   

• Present project updates to both technical and executive audiences, tailoring messaging appropriately.   
• Collaborate with internal technical and business teams, fostering an environment of teamwork and shared success.   
• Bring a growth mindset to the role by proposing ideas, sharing knowledge, and learning continuously.   

Qualifications   

• Exceptional English communication skills – able to convey complex ideas clearly, confidently, and appropriately across written, visual, and spoken formats.   
• Proven ability to manage multiple projects, deadlines, and diverse stakeholder needs without compromising quality or delivery.   
• Strong organizational skills: highly punctual, detail-oriented, and capable of creating clarity and structure from ambiguity.   
• Comfortable presenting to both executives and technical teams, tailoring content to suit each audience effectively.   
• Skilled at building and maintaining trusted client relationships, advocating for client needs, setting clear expectations, and following through reliably. 
• Proficient with productivity and collaboration tools and AI powered note taking and workflow applications. 
• Adept at maintaining organized, navigable file structures and ensuring shared systems remain orderly and easy to use.   
• Adaptive and composed when priorities shift, able to re-plan quickly while keeping the team focused on delivery goals.   
• Experience managing projects and client accounts, with an understanding of business development and account growth. 
• Background or strong interest in IT, cybersecurity, or technology solutions is a bonus.   

Work Environment   

• Health benefits   
• Opportunities for career growth, certifications, and leadership development   
• Exposure to various technology landscapes and cutting-edge industry advancements   
• Holistic exposure to diverse technology landscapes, business environments, and client challenges. 
• Being part of a vibrant and growing company with opportunities for future development and career progression   
• Part of a team that fosters continuous learning, professional development, and a growth mindset   
• A dynamic, collaborative work environment that values innovation and strategic thinking   
• Hybrid work model, with occasional travel for client engagements or in-office collaboration (downtown Toronto)   

Join Our Team   

We encourage you to apply even if you don’t meet every single requirement.   

We at QuantumSmart believe that people are the driving force behind a successful business. Skills can be learned, but passion, curiosity, and a growth mindset set individuals apart. If you're eager to make an impact and grow with us, we’d love to hear from you! 

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