Customer Service Advisor - Kimberley

About the Role

Our client is seeking a customer-centric Customer Service Advisor to join their team in Kimberley . This hybrid role offers the chance to engage with customers, resolve inquiries, and enhance their overall experience with our services. You will be a vital link between the company and its clients, ensuring satisfaction and fostering strong relationships.

This position requires strong communication skills and the ability to balance remote work flexibility with in-office collaboration.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat.
• Provide accurate and comprehensive information regarding products and services.
• Assist customers with troubleshooting, order placement, and account management.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure a seamless customer journey.

Requirements

• Previous experience in a customer service or advisory role.
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems and customer support platforms.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to adapt to a hybrid work environment , blending remote and office duties.
• High school diploma or equivalent required.

Benefits

• Competitive salary with performance incentives.
• Hybrid work arrangement providing flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for training and career advancement.
• A supportive and team-oriented work culture.

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