Floor Manager
Dominique Ansel Bakery
Job Description
Floor Manager for Dominique Ansel Workshop
You will be working with a top-tier team, but in a fun and casual environment! This position is perfect for someone who wants to pursue a long-term career in the F&B industry. However, please note that we work in a demanding environment and have a serious first-class approach to customer service.
Be ready to manage a staff of 3-5 front of house members in all aspects of customer service and operations. You will be training new staff members on their daily functions, ensuring cleanliness and regular maintenance of the shop.
Plan to manage inventory for packaging and store equipment and materials. This position will require you to source packaging for new holiday items, daily cash count after every shift, and facilitate opening and closing of the store. You will be organizing with finalizing large pre orders for larger corporations.
Work with our shipping team for fulfillment of orders as well as weekly management of retail items and packaging. Assist with promotional event planning, respond to customer emails (daily), and handle guest complaints. You will be asked to test employees to maintain a continual retraining process.
Requirements
• A sincere passion for pastries and culinary arts
• 2+ Years Food/Hospitality Industry
• 1+ Years Managerial Experience of a team of 5 or more
• Barista experience preferred
• Familiarity with POS systems
• NYC Food Certificate preferred (Will need to be attained shortly after hire if not already certified)
• Experience with ordering and inventory management
• Understanding of sales goals, production pars, and quality control
• Extensive experience with training new hires and continual training to better staff
• Meticulous cash handling
• Courteous with staff and co-workers
• Excellence in customer service (in person and by email)
• Detailed knowledge of Department of Health regulation and attention
to cleanliness.
Includes: ACA Compliant Healthcare, Dental, Vision, 401K Plan, and Commuter Benefits