Customer Support Network Engineer

Designation : Engineer Experience: 1 – 3 years Location : Chennai – Ambit IT Park

 Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.  Ensure resolution provided in the first interaction with the customer  Acquiring knowledge about the newly released products and recent updates.  Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service  Position and sell Premium support contracts to customers based on their support entitlement. Job Responsibilities:

Desired Skills:  Self-Motivated C Ability to Work Under Pressure  Should have good comprehensibility and understandability of what customers want  Should have critical thought process and decision-making capability with focus on accuracy  Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies  Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.  Ability to sell/Upsell  Candidates should be open to a shift of 24x7.

Soft Skills:  Should possess good English verbal skills  Excellent logical reasoning ands of technology experts across.