Customer Service Manager
Private Advertiser
Job Description
About the role
Exciting opportunity for a Client Services Manager to join the team at our branch in Collinswood, SA. As a full-time Customer Service Manager, you will oversee the delivery of high-quality cleaning services to our diverse client base.
What you'll be doing
Manage and coordinate a team of cleaning professionals to ensure exceptional service delivery
Act as the primary point of contact for clients, responding to inquiries and addressing any concerns
Develop and implement process improvements to streamline operations and enhance client satisfaction
Prepare detailed reports on service delivery and identify opportunities for growth
Assist with the recruitment, training and development of the cleaning team
Ensure compliance with all relevant health, safety and environmental regulations
What we're looking for
Proven experience in a client-facing role within the cleaning or facilities management industry
Strong organisational and multitasking skills with the ability to prioritise effectively
Excellent communication and interpersonal skills to build positive relationships with clients and team members
Proficient in Microsoft Office suite and experience with job scheduling or customer relationship management software
Flexible and adaptable to changing demands and priorities
Please note* Due to the volume of applicants, only shortlisted applicants will be contacted.
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