Senior Client service/Program Specialist – MSP

Senior Client Partner – MSP Operations (Chennai)

Role Overview

• Location: Chennai- 5days office- General/UK shift
• Budget- 18LPA
• Exp-8yrs
• NP-upto 15days

Location: Based on-site at our client’s offices in Chennai

Scope: Recruitment solutions across diverse roles and locations within India

Role Overview

As an integral member of our high-performing team, you will deliver recruitment services through an innovative model, engaging with key stakeholders, the India Sourcing Centre (SC), vendors, and suppliers to source the best candidates for the business.

Key Responsibilities

• MSP Account Management: Oversee, plan, direct, and control all phases from requisition to onboarding.
• Payroll & Contracts: Support monthly payroll cycles, rate/contract negotiation, and contract extensions.
• Commercial Growth: Develop strong commercial awareness and identify opportunities for business expansion.
• Vendor Engagement: Collaborate with tier-two providers to ensure successful recruitment campaigns.
• Market Insights: Stay abreast of industry trends and best practices, updating clients with recommendations.
• VMS Utilization: Maximize use of VMS, participate in sales presentations, QBRs, and support ad hoc requests.
• Team Mentorship: Continuously mentor the team to achieve organizational objectives and goals.

Eligibility Criteria

• Minimum 5 years’ experience in MSP Operations.
• 8–12 years’ overall experience in contingent/contract staffing, including MSP exposure.
• Proven expertise in timesheet, payroll management, and payables.
• Strong background in rate/contract negotiation and extensions.
• Recognized as a trusted advisor with consulting skills, professionalism, and commercial acumen.
• Demonstrated ability to achieve positive outcomes in client-facing environments.
• Confident communicator with stakeholders, leveraging market expertise to build strong relationships.