Customer Service Officer

Join a Great Team with a Proud Australian Brand!

Since 1962, Silvan Australia has been helping farmers, homeowners, and businesses get the job done with high-quality agricultural machinery, rural lifestyle products, and hardware solutions. As a family-owned Australian company, we're proud of our reputation as an industry leader and the strong relationships we've built over more than 60 years.

We're looking for an enthusiastic Customer Service Officer to join our friendly National Customer Service Centre in Keysborough.

You'll be joining a close-knit team of four who enjoy working together, supporting each other, and having a laugh while delivering exceptional service to our customers.

Why You'll Love Working at Silvan

Supportive leaders who value your contribution

Flexible working hours with genuine work-life balance

Modern head office with free onsite parking

Staff discounts across the Silvan product range

Employee Assistance Program (EAP)

Casual Fridays

Ongoing training and development opportunities

Opportunities to attend industry trade shows throughout the year

Stable, long-term career with an established Australian business

What You'll Be Doing

No two days are exactly the same, and that's what makes this role interesting!

As a key member of our Customer Service team, you'll be:

Assisting customers via phone and email with enquiries and orders

Processing customer orders accurately using SAP Business One

Managing orders from placement through to delivery

Keeping customers informed with delivery updates and backorder information

Providing product advice, availability, pricing, and stock information

Supporting customers, dealers, farmers, and members of the public

Assisting dealers with our eCommerce platform and online ordering tools

Working closely with Sales, Warehouse, Production, Purchasing, and Finance teams

Participating in product training and team development sessions

Occasionally travelling to trade shows and industry events

This role operates on a rotating roster between 8:00am and 5:00pm, while maintaining a standard 38-hour work week. So flexibile starts at 8.00am -4.06pm or 9.00am - 5.06pm

What Makes You a Great Fit?

You're someone who genuinely enjoys helping people and takes pride in delivering outstanding customer experiences.

You'll ideally bring:

Previous customer service experience, preferably within a manufacturing or product-based environment

Excellent communication and relationship-building skills

A positive attitude and a willingness to learn

Strong attention to detail and accurate data entry skills

The ability to multitask and stay organised in a busy environment

Experience using Microsoft Excel and Outlook

Strong problem-solving skills and a customer-first mindset

A collaborative approach and enjoyment of working within a close team

Bonus Points If You Have:

Experience with SAP

Ability to read parts diagrams

Mechanical, agricultural, horticultural, irrigation, or farming knowledge

Experience supporting dealers, distributors, or technical products

Ready to Grow Your Career with Us?

If you're looking for a role where you'll be valued, supported, and given the opportunity to learn and develop, we'd love to hear from you.

Silvan Australia is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels welcome.

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