Customer Service Assistant

Join Mocka as a Customer Service Assistant

We are a design led, on trend furniture brand focused on making great design accessible to everyone. Since launching in 2007, we’ve grown into a trusted name across every room and life stage, supported by a passionate team behind the scenes who keep our customers at the centre of everything we do.

We are looking for a full time Customer Service Assistant to join our team in Pinkenba. This is an important, hands on role supporting our customers across phone, email, live chat and social channels.

About the Role

This his role is fully virtual support role, so you won't be working from a retail floor.

Instead, you'll be the voice customers turn to for orders, product questions, delivery updates and problem solving.

You will:

• Support customers across phone, email, live chat and social media
• Provide clear, helpful and solutions focused communication
• Handle a range of enquiries including orders, deliveries, returns and product support
• Work through customer issues with patience and professionalism
• Navigate multiple systems while keeping accuracy and attention to detail
• Work as part of a team in a fast moving contact centre environment
• Contribute to improving processes and overall customer experience

Shifts are scheduled across all 7 days of the week, so we're looking for someone flexible with their availability.

About You

• You enjoy helping people and providing practical solutions
• You are calm under pressure and can handle challenging conversations professionally
• You communicate clearly and confidently, both written and verbal
• You are organised, reliable and able to manage your time well
• You are comfortable working in a structured, process driven environment
• You enjoy working in a team but can take ownership of your own workload

Previous customer service or contact centre experience is helpful, but not essential. An interest in furniture or homewares is a bonus.

What You Can Expect

• A stable, full time role based in our Pinkenba office
• A supportive team environment with ongoing training and development
• Opportunities to contribute to improving systems and processes
• Experience working in a growing, fast paced online retail business
• A role where you can make a real impact on customer experience every day

This is a busy, hands on customer service role where you will spend most of your day supporting customers through digital channels. It is well suited to someone who enjoys helping people, solving problems and working in a structured environment rather than a customer facing retail setting.

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