Customer Service Advisor

Total Mobile Mechanical Services – Gladstone QLD

Great with people? We can teach you the rest.

Total Mobile Mechanical Services is growing, and we're looking for a Customer Service Advisor to join our team.

This is a key role in our business.

You'll be the first point of contact for our customers and the link between them and our workshop team. From booking a vehicle in to handing the keys back, you'll make sure our customers are kept informed, looked after and confident their vehicle is in good hands.

If you're naturally good with people, highly organised and like being in the middle of a busy workplace, this could be a great fit.

What you'll be doing

No two days will be exactly the same. You'll:

• Welcome customers and answer phone and email enquiries
• Book vehicles and coordinate the workshop diary
• Talk customers through servicing and repair requirements
• Keep customers updated while their vehicle is with us
• Follow up quote approvals
• Liaise with technicians, customers and suppliers
• Coordinate parts and follow up outstanding orders
• Assist in preparation of invoices and process payments
• Keep customer and job information up to date
• Help make sure jobs move smoothly through the workshop

Most importantly, you'll make sure our customers receive the level of service we'd expect ourselves.

Who are we looking for?

We're hiring for the person, not just the resume.

You might already be a Service Advisor or have automotive experience. Great.

But you might also come from customer service, reception, administration, retail, equipment hire, trade supply or another busy service environment.

What matters to us is that you:

• Genuinely enjoy dealing with people
• Are warm, confident and professional
• Communicate clearly and keep people informed
• Are organised and comfortable juggling priorities
• Take ownership and follow things through
• Stay calm when things get busy
• Are comfortable using computers and learning new systems
• Work well as part of a team
• Bring a positive attitude to work

Automotive knowledge is an advantage, but it isn't essential.

We'll teach the right person our systems, processes and the technical side they need to know.

Why join TMMS?

We're not a big dealership or corporate operation.

We're a locally owned Gladstone business that's growing quickly and building a strong team around us.

You'll know the people you work with, get to know our regular customers and have the opportunity to become an important part of the business.

We offer:

• Full-time, stable employment
• Monday to Friday work
• A busy and varied role
• Training and support
• A friendly, practical team
• The opportunity to grow with the business
• A role where your contribution genuinely matters

We work hard, have a laugh and take pride in looking after our customers and getting the job done properly.

Sound like you?

If you're a people person who loves providing great service and wants to be part of a growing local business, we'd like to hear from you.

#J-18808-Ljbffr