Customer Service Support Officer

Environment, Tourism, Science and Innovation – Brisbane QLD

#Acareerthatmatters. #Acontributionthatcounts.

A customer-facing role directly answering a diverse range of public enquiries as well as processing licence applications and organising payment of fees.

This role is open to all applicants however applicants who identify as an Aboriginal and/or Torres Strait Islander person or a person with disability, that meet the minimum requirements for the role, will be given priority consideration and invited to participate in the next selection activity.

You’ll be inspired and inspire others to make Queensland better. It can be complex and challenging - important work usually is. But your contribution will count and so will you.

Your contribution as a Customer Service Support Officer

• We deal with native animals and plants, heritage places, environmental authorities, waste, contaminated land and coastal waters
• You'll directly answer a diverse range of telephone and email enquiries from the public
• You'll provide advice to customers who are using the Department's online systems to retrieve information, update their records and lodge applications and returns
• You'll validate and process applications for licences and permits including liaising directly with applicants to correct incomplete applications and organise payment of application fees
• You will accurately data enter applications and returns into department systems
• You'll generate and post accurate notices, returns and invoices for fees
• You'll contribute to the receipting and banking of paid fees and assist in the debt recovery of unpaid fees

What's in it for you

• You will be a valued member of a welcoming and supportive team who recognises the enormous value a clean environment, innovative society and economy and vibrant culture contributes to our lives
• You will experience so much here. For most of us, it starts with our wonderful people and the rich, diverse perspectives they bring. Our workforce is dedicated, passionate and curious. We are all different and those differences are what make us great. You'll learn about the department working in a friendly team. Here are some colleagues' stories.
• Be rewarded: benefit from competitive remuneration, flexible work options and many professional and leadership development opportunities within the department and across the public sector.

About you

• You'll be a confident communicator happy to talk directly to members of the public to answer their enquiries and assist them with permit and licence applications
• You'll be known for your ability to calmly problem solve in a customer-facing environment including finding answers in real time by researching knowledge articles, websites and departmental systems
• You'll be respected for your ability to meet deadlines and achieve results
• You'll be a great team player always able to assist your colleagues and willing to mix up your duties from day to day to meet shared goals,
• You'll quickly gain knowledge to answer common enquires
• You'll quickly gain proficiency in assessing and processing licence and permit applications

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