Customer Service -Fire Industry

Due to an internal promotion we are re advertising a very similar role to previously, now reporting to the Customer Service Manager.

As a key team member, your role involves, but is not limited to:

Collaborating closely with the Company Director

Managing workloads effectively including calls, emails, quotes and job calls

Supporting other team members in a professional & positive manner

Ensure high-quality customer service

Address service-related issues liaising with staff or clients when required

Assisting the service department and supporting the technicians in the field through reactive ad hoc client work requests.

To be successful in this role you will possess:

Strong communication skills, both written and verbal

Demonstrated organisational skills, including the ability to plan your own workload.

A positive attitude, strong work ethic, and an enthusiastic commitment to continuous growth and achievement.

Administration proficiency with a focus on delivering high-quality customer service, data entry, general office duties.

Patience, initiative, and a multitasking aptitude

Technical expertise with proficiency in Microsoft Office suite.

Previous experience working with facility managers, owners corporations, real estate agents or programmed maintenance company is desirable but not essential.

Please Note: Only shortlisted candidates will be contacted.

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