Customer Service Officer

Bidfood Port Melbourne is looking for a confident and customer-focused individual to join our team as a Customer Service Officer at our branch. This role is fulltime, with hours 9:00am-5pm Monday to Thursday, and 8:00am-4:00pm on Friday’s.

This is an inbound, phone-based role – no cold calling, no outbound sales. As the first point of contact for many of our customers, you’ll be the friendly voice that helps them place orders, find what they need and feel supported.

Our customer service team is much loved by our customers – not just for getting things right but for building genuine relationships. If you enjoy chatting with people, solving problems and being part of a supportive team, you’ll thrive here.

You’ll also respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination.

About the role

This is a daytime position – and as an employer, we value the importance of balancing work with family and social life. We believe people do their best work when they feel supported, both on the job and beyond it.

This is a fast-paced, inbound customer service and telesales role. You’ll take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice. Your support will help keep their operations running smoothly.

You’ll work closely with our sales reps and sales manager to ensure customers are well looked after and systems stay up-to-date. The role will also require you to:

• Answer incoming calls (top priority) & outbound calls to clients
• To earn income for the company by making sales to clients within the required margin
• Create further interest in the Company’s services by inviting customers to purchase the products offered
• Provide a high level of personalised customer service
• Follow up client calls with clerical duties and liaise with other departments
• Advise clients of any stock not available
• Maintain & process standing sales orders & backorders
• Ensure incorrect deliveries are corrected to client’s satisfaction
• Recommend changes to procedures and policies when necessary
• Represent & promote Bidfood at all times
• Inactive customer phone outs
• Perform other related duties as directed by your Manager/Supervisor
• Represent & promote Bidfood at all times

About you

You’re someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it’s a busy phone day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work.

If you’ve worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.

Skills and experience

To thrive in this role, you’ll bring strong communication skills, a team mindset and confidence using both computers and phone systems.

• Excellent phone and email communication skills
• Strong customer service mindset with a helpful attitude
• Confident using computers, with good typing speed and accuracy
• Comfortable learning new systems – full training provided on internal software
• Able to multitask and stay organised in a fast-paced environment
• Team-oriented with a proactive and solutions-focused approach
• Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded

About Bidfood Port Melbourne

Bidfood Port Melbourne is more than just part of Australia’s leading foodservice distributor – we’re a high-capacity branch at the centre of Melbourne’s foodservice supply chain. From large-scale manufacturers and caterers to busy cafés, restaurants and institutional kitchens, our team services a dynamic and demanding customer base. With a strong focus on precision, responsiveness and scale, we help keep Victoria’s food industry moving – from warehouse to kitchen, every day.

With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger.

Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. You’ll be backed by a stable, well-established company that values initiative, loyalty and care and encourages you to grow your career.

The extra perks

• Staff discounts on 6,000+ products
• Access to workforce development programs
• Corporate health plans and well-being benefits
• Employee Assistance Program (EAP) for you and your family
• Supportive team culture with room to grow

Ready to take the next step?

Applications close: Friday 7th August 2026

Please note only short listed candidates will be contacted

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