Production Support Manager

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What Youll Be Doing (position summary):

The Manager of Production Support is responsible for preparing, customizing, and testing software applications for deployment within the organization. This role involves creating installation packages, ensuring compatibility with enterprise systems. The incumbent collaborates with stakeholders to gather requirements, applies organization-specific configurations, and documents packaging procedures.

The position requires attention to detail, technical proficiency, and a strong commitment to quality assurance.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

• Manage relationships with business and vendor partners to deliver application packages.
• Collaborate with technology teams to create and update applications within a complex technical environment.
• Support team members through knowledge sharing, collaboration, and effective problem solving.
• Analyze and mitigate risks, present alternative solutions, and recommend best-fit approaches for complex initiatives.
• Conduct installation, upgrade, and uninstallation testing to ensure packages function correctly and consistently across environments.
• Identify, document, and report packaging issues, working with packaging and deployment teams to resolve defects.
• Maintain detailed records of testing procedures, results, and remediation actions.

People Management:

• Set appropriate context when assigning work to ensure that individuals roles support the achievement of the business units priorities and CIBCs overall goals.
• Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.
• Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business priorities.
• Create a positive work environment and act as an effective role model by championing CIBCs mission, vision, and values.
• Ensure compliance with policies, standards, guidelines, and controls by applying the policies and controls fairly and consistently so employees understand what to expect.
• Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.

CROSS-FUNCTIONAL RELATIONSHIPS:

Collaborates with business units, project managers, and application owners to ensure accurate and timely deployments.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
• As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS:

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
• As a manager of people, in this job has the authority to assign tasks to employees within their span of control, in coordination with Senior Manager select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination.

JOB DIMENSIONS:

• Directly coordinate with cross-functional teams and stakeholders.
• Responsible for timely and accurate deployment requests.
• Provides advisory and support services to ensure compliance and operational excellence

Experience: 7+ years of experience

Who You Are (skills/qualifications):

• 7+ years of hands-on experience in application packaging, 3+ years people management, with at least 3 years directly creating packages using InstallShield, APPV 5.x, MSIX, and PowerShell scripting
• Strong knowledge of Windows registry, file/folder security, local/domain user security, and general operating system concepts
• Familiarity with troubleshooting installation issues and resolving conflicts related to application deployment
• Ability to document testing procedures, results, and remediation actions clearly and accurately
• Excellent analytical and problem-solving skills with attention to detail
• Effective communication and collaboration skills for working with packaging and deployment teams
• Ability to write technical documentation
• Collaborative mindset, driven by collective success and team vision
• Strong attention to detail and effective problem-solving skills
• Familiarity with scripting languages (e.g., PowerShell, Python) for automation and process improvement
• Experience with data analysis tools and techniques to interpret security metrics
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Project management skills to coordinate remediation activities and drive initiative.

Must Have Skills:

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.