Production Application Support Specialist

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What Youll Be Doing (position summary):

The Production Application Support Specialist is responsible for preparing, deploying, and validating application packages in non-production environments. This role collaborates closely with development, QA, and infrastructure teams to ensure smooth and reliable application releases. The specialist conducts thorough testing of installation, upgrade, and uninstallation processes, maintains accurate documentation, and proactively resolves packaging and deployment issues.

The position requires strong technical skills, attention to detail, and a commitment to continuous improvement in support of successful project delivery.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

• Package and deploy applications in non-production environments, ensuring alignment with project requirements and organizational standards.
• Collaborate with development, QA, and infrastructure teams to coordinate application releases and resolve deployment-related issues.
• Conduct installation, upgrade, and uninstallation testing in non-prod environments to validate package integrity and performance.
• Coordinate and execute endpoint patching activities in non-production environments to ensure systems are up-to-date and secure.
• Monitor, test, and validate patch deployments on endpoints, addressing any issues and ensuring minimal disruption to development and testing processes.
• Maintain accurate records of packaging and deployment activities, including documentation of processes, test results, and remediation actions.
• Identify and address packaging and deployment issues, proactively troubleshooting and implementing solutions to support successful releases.
• Support continuous improvement initiatives by providing feedback on packaging and deployment processes and assisting with process optimization.

JOB DIMENSIONS:

• Directly coordinate with cross-functional teams and stakeholders.
• Responsible for timely and accurate fulfillment of deployment requests.

Experience: 5+ years of experience

Who You Are (skills/qualifications):

• 5+ years of hands-on experience in application packaging, with at least 2 years directly creating packages using InstallShield, APPV 5.x, MSIX, and PowerShell scripting
• Strong knowledge of Windows registry, file/folder security, local/domain user security, and operating system concepts
• Proven experience testing and validating application packages based on QA checklists and packaging standards
• Familiarity with troubleshooting installation issues and resolving conflicts related to application deployment
• Ability to document testing procedures, results, and remediation actions clearly and accurately
• Excellent analytical and problem-solving skills with attention to detail
• Effective communication and collaboration skills with packaging and deployment teams
• Experience with data analysis tools and techniques to interpret security metrics
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Project management skills to coordinate remediation activities and drive initiatives
• Ability to write technical documentation
• Embrace change and enable continuous improvement
• Collaborative mindset, driven by collective success and team vision
• Familiarity with scripting languages (e.g., PowerShell, Python) for automation and process improvement

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, asdescribed in the Candidate Privacy Statement