VP of Manufacturing Sales (Tri-State)
SoftServe
Job Description
Base pay range
$182,000.00/yr - $250,000.00/yr
Additional compensation types
Annual Bonus
North America Recruiting Manager at SoftServe
***Candidates must be based in the Tri-State Area***
Job Profile Summary
The Client Success Leader for our manufacturing vertical is responsible for managing client relationships, driving business growth, ensuring exceptional customer experiences and revenue and profit on the account or set of accounts. They collaborate with internal teams to address client needs, drive client success by utilizing all SoftServe services and offerings and identify new business opportunities. This role involves overseeing an account or portfolio of accounts, developing account development plans, and collaborating with cross-functional teams to achieve client objectives and SoftServe’s goals.
Duties & Responsibilities
Strategy and Growth
- Drives client development and growth for their specific client (or) group of clients.
- Develop, monitor and execute account strategy and account development plans.
- Contribute to clients’ success, including active participation at clients’ strategy sessions.
- Collaborate with clients to develop strategic plans aligned with their long-term goals and objectives.
- Identify growth opportunities and develop strategies to expand business within existing client or set of clients.
- Work with the team to maximize profitability within client accounts and identify new opportunities for business expansion.
- Develop new engagement strategies and models in order to expand business with the client.
- Collaborate with sales, partnership and marketing teams to drive business growth.
- Establish relations with SoftServe external partners (AWS, Google, Microsoft, NVIDIA and others) and build joint account development plans
- Stay updated on tech, industry trends and competitive landscape.
- Actively contribute to GTM strategy of the segment and company strategy (like GDXetc.)
Client Relationship Management
- Build and maintain strong business relationships with clients, serving as the primary point of contact.
- Understand client goals, challenges, and priorities to provide tailored solutions and support.
- Engage with CxOs and line-of-business leadership of their clients and understand their strategic objectives and critical priorities.
- Establish a strategic relationship heatmap and comprehensive profile of client organization decision-makers, and regularly engage to gain visibility and audience 'up' and 'across' the client organization.
- Collaborate with solutions and marketing teams to develop an account-based marketing plan aimed at expanding connections and building the brand across lines of business within the assigned portfolio.
- Ensure high levels of customer satisfaction and retention.
- Address and resolve client issues promptly and effectively.
- Gather and act on client feedback to improve service delivery.
- Responsible for client-level P&L: revenue and profitability
- Monitor financial performance and implement corrective actions as needed.
- Develop and execute strategies to achieve financial targets in partnership with Delivery and Finance organizations.
Team Leadership and Development
- Hire, lead and develop a high performing account team/teams.
- Establish, document and monitor key performance indicators (Workday goals & check ins) to track progress, identify areas for improvement, and ensure accountability across the team.
- Mentor and coach team members to enhance their skills and knowledge.
- Foster a collaborative and high-performing team environment.
- 5+ years in leadership roles in IT industry with managing P&L.
- 3+ years of leading client facing organizations in software or related industry.
- Record of using engaging presentation and written communication skills with senior clients.
- Record of developing strategies for client growth and account development plans.
Required Skills
- Excellent manager of people and their growth.
- Business-driven professional.
- Comfortable operating in a fast-paced environment and working with international teams.
Qualifications
Education: Master’s degree in information technology, Management, Business, or a related field.
Certifications: Relevant sales or marketing certifications are a plus.
Other Requirements
- Location: The Client Success Leader will need to be physically present in the primary location of the client. If the candidate is a current associate, they must be willing and able to relocate to the client's location.
- Willingness to travel 30%+
This posting includes an anticipated salary range that SoftServe expects to offer for this position. The range provided reflects the base salary only. Final compensation within this range will be determined based on a number of factors, including, but not limited to: geographic location, relevant experience, education, certifications, skills, budget, and market conditions.
The anticipated salary range for this role is $188,000.00 – $250,000.00 USD annually, in line with our internal compensation framework and budget allocation for the role. Most candidates are offered a salary within this disclosed range. If the role is eligible for a variable pay plan, this would be considered separately and may provide additional earnings beyond the base salary range reflected here.
Please note, the information provided in this posting is a general summary and may not include all compensation elements or benefits associated with the position.
Softserve is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Seniority level
- Executive
Employment type
- Full-time
Job function
- Business Development and Consulting
Industries
- IT Services and IT Consulting