Collections superintendent

Responsibilities

Lead the end-to-end collections strategy and operations, responsible for the entire vehicle credit recovery lifecycle, ensuring operational efficiency, economic sustainability, digital evolution and consistent recovery results. Define strategy, collections policies and agent incentive programs; own governance of processes and the collections cadence; run alignment and review rituals with the executive board. Ensure accountability for KPIs; sponsor campaign modeling, efficiency simulations and collections metrics. Own the collections cadence (retail and corporate) and orchestrate multichannel communications across pre- and post-default stages; be responsible for procedural execution (credit bureau reporting, extrajudicial notifications, etc.). Define portfolio allocation, bonus/incentive policies, parameters for external portals and portfolio acquisition strategy. Requirements

Proven executive leadership experience in Collections within the vehicle segment (finance company, bank, automaker or related operations); Experience in vehicle recovery, repossession and resale; Deep knowledge of collections cadence, KPIs and performance management; Experience in operational transformation and organizational design; Strong leadership skills, decisiveness and stakeholder management. Experience building or transforming digital collections operations; Background in technology applied to debt recovery; Experience developing data-driven models and automation; Experience working in high-complexity, high-growth environments. Hard Skills

Collections Strategy KPI Management Performance Management Portfolio Allocation Campaign Modeling Efficiency Simulations Procedural Execution Credit Bureau Reporting Incentive Program Development Organizational Design Soft Skills

Leadership Skills Decisiveness Stakeholder Management