Deputy Manager – Collections/Recoveries

Company Description

Founded in 2014, Collectius is Asia's leading fintech company specializing in debt management services, with a growing presence in Singapore, Indonesia, Philippines, Malaysia, Thailand, Vietnam, and India. The company manages consumer and SME non-performing loan portfolios exceeding US$7 billion, utilizing a customer-centric approach powered by data-driven platforms, machine learning, and digital-first communication. In partnership with the International Finance Corporation (IFC), Collectius sets industry benchmarks for ethical and effective debt collection practices.

Beyond delivering innovative solutions, the company supports financial system stability by helping financial institutions optimize their balance sheets and enhance credit capacity. Collectius is majority-owned by its founders alongside strategic investors such as IFC, Stena AB, and Formica Capital.

This is a full-time, on-site role located in Hyderabad, for a Deputy Manager – Collections/Recoveries. The individual in this position will oversee the collections and recoveries processes, ensuring operational targets are met effectively. Key responsibilities include leading a team of collections agents, monitoring and enhancing team performance, implementing and upholding operational best practices, analyzing collection trends, providing regular reports, and ensuring compliance with company and regulatory policies.

• Leadership and team management skills to guide a collections/recovery team effectively
• Strong analytical abilities to track collection trends, prepare operational reports, and optimize strategies
• Knowledge of debt management best practices and regulatory compliance in financial services
• Excellent communication and interpersonal skills for managing client relationships and internal coordination
• Previous experience in collections, recoveries, or related financial operations is preferred
• Proficiency in using data-driven platforms, digital tools, and CRM systems
• Bachelor's degree in Business, Finance, or related fields; MBA is an advantage
• Ability to work independently and take ownership of team deliverables