Customer Service Specialist - FMCG sector

• Process customer orders received via email and EDI systems
• Manage product availability using internal systems and databases
• Monitor customer deliveries and coordinate activities to ensure timely fulfilment
• Handle customer enquiries, complaints, and operational issues, identifying effective solutions in cooperation with relevant stakeholders
• Provide high-quality customer service, advice, and support
• Maintain regular contact with customers via phone and email in both Polish and English
• Monitor stock orders and support invoice and credit note processing
• Prepare and maintain customer-related documentation and reports
• Cooperate closely with carriers, warehouse providers, and internal departments

Work closely with customers, logistics partners, and international stakeholdersGain exposure to operations across multiple European markets

• Previous experience in Customer Service, Order Management, Sales Support, Administration, or a similar role
• Strong customer orientation and communication skills
• Ability to manage multiple tasks and priorities simultaneously
• Fluency in Polish and English, both written and spoken is mandatory
• Good knowledge of Microsoft Office applications
• Experience working with SAP is mandatory
• Knowledge of Power BI would be considered an advantage
• University degree is welcome but not essential
• Experience working in an international business environment would be an advantage

• Hybrid working model with flexible working hours (2 days from the office, 3 days remote)
• Private medical care
• Group life insurance
• Lunch vouchers
• Employee Assistance Programme
• Social benefits package
• Multisport card co-financing
• Employee referral programme
• Learning and development opportunities within a global organization