Customer Account Manager

Profile - Customer Account Manager

Exp - 2-3 Years

Location - MIDC, Mahape, Navi Mumbai

Ctc – upto 7 LPA (not negotiable)

Working - 9:30 to 6:30 to 10 to 7 pm (2 Saturday holiday)

About Company

We pride ourselves on providing innovative solutions for factory automation and supply chain efficiency. We are a 10-year company based in Mumbai, Delhi, Kolkata, Bangalore, Pune etc.. with a team strength of around 340. Our solutions make factory operations more efficient, more reliable and less user-dependent, using a combination of software, electronics and process engineering.

Our client list includes companies like Ultratech, ACC, Ambuja, Sterlite and Balco. This is a new and innovative area - very few companies in India or the world have ventured into it. As we grow rapidly, we are looking for the right people to join us in this exciting journey.The management

The founding members of this company all help management positions in a US-based software company, i2 Technologies Inc. i2 was used to be a pioneer in the area of supply chain solutions and introduced the concept of mathematical and optimization techniques to solve supply chain problems. It is this legacy of innovation that continues in Autoplant. All our solutions are first of a kind and every employee in the company is encouraged to be innovative, dynamic and a risk-taker

Key Responsibilities

1.Conduct daily monitoring of device uptime, alerts and trip performance to ensure smooth operations

2.Monitor the defined Service Level Agreements (SLAs

3.Perform root cause analysis (RCA) to identify and resolve operational issues

s.4.Conduct weekly review meetings with clients to discuss issues, requirements, and improvement opportunities

5.Collect customer feedback and implement corrective and preventive actions based on the feedback received

d.6. Apply strong analytical skills using Microsoft Excel to create reports, dashboards, and presentations

7.Conduct data analysis and prepare reports to track key performance indicators (KPIs) and operational metrics

8.Follow and maintain daily, weekly, and monthly operational checklists to ensure process compliance and efficiency

9.Coordinate with internal team, support team and client to ensure successful project execution and service delivery.

11.Track customer requirements, service issues, and escalations, ensuring timely resolution

12.Prepare proposals, quotations, contracts, and commercial negotiations.

13.Monitor market trends, competitor activities, and emerging technologies.

14.Ensure contract renewals and long-term customer retention.

15. Ensure timely invoicing and payment collections in compliance with company SLAs and financial policies