Customer Service Representative

At TFO, tiles are our passion. Over 50 years of experience in the tile industry has allowed us to form partnerships with big brands from around the world.

As we continue to grow, we’re looking for talented people who want to grow with us. We offer a supportive team environment, ongoing learning and development opportunities, and real career progression for those who are ambitious and driven. At TFO, your next job could be the start of a long and rewarding career.

The Role:

As a Customer Service Representative, you will be the first point of contact for our customers. A typical day will involve:

• Present and sell company products and services to current and potential clients.
• Processing quotations and orders for customers
• Present and sell company products and services to current and potential clients
• Providing a professional and friendly relationship with customers
• Following up on customer enquiries and quotes
• Greeting customers when they enter the store
• This role involves a rotating weekend roster.

Skills and Experience:

• Minimum 1 year of experience in a customer servicerole
• Have a good team work ethic
• Excellent verbal and written communication skills
• Ability to multi-task and prioritise workload in a fast-paced environment
• Problem solving skills and high level of attention to detail
• Interior Design experience is desired but not essential

What You Will Need:

• To be flexible and adaptable
• Punctual and Reliable
• Willingness to learn and grow with the team

The Benefits:

• Free on-site parking
• Convenient location based in Smithfield
• A strong and supportive team environment
• Ongoing training and professional development opportunities

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