Customer Service Officer

Ormeau, QLD | Full-time (Monday to Friday, 7:00am - 3:00pm)

Queensland Bottlers is a growing Australian FMCG manufacturerfocused on delivering the highest quality bottled spring water products to the Australian retail market.

We're looking for someone who brings a strong work ethic, is detail focused and enjoys being part of a team of like-minded team.

The Role

This is a hands-on coordination role responsible for end-to-end management of customer orders through the system, ensuring they are accurate, and delivered on time.

You'll play a key role in keeping operations running smoothly, working closely with the warehouse and production team and trouble shooting order issues as they arise. This role also assists with the weekly production planning.

Key Outcomes

• All orders are processed accurately and on time
• Issues are identified and resolved in a timely manner
• Transport for orders are booked to meet delivery timeframes
• You are reliable and people can count on you
• You bring a positive attitude and can-do work ethic

Key Responsibilities

Order Coordination

• Process and manage orders from start to finish ensuring accuracy
• Manage and update EDI and customer portals
• Monitor order progress and communicate with customers on delivery

Operational Problem Solving

• Identify risks early and act
• Coordinate with internal teams to keep orders on track
• Escalate issues before they impact customers or delivery

Delivery & Logistics Support

• Work closely with warehouse and dispatch teams
• Support warehouse team with information

Cross-Team Coordination

• Partner with Sales, Supply Chain, Finance and Operations
• Help align customer requirements with operational capability
• Maintain accurate systems and records
• Support reporting and identify process improvements

  The Ideal Candidate

  We're looking for someone who:

  • Enjoys a fast-paced, yet fun office environment
  • Has a strong work ethicand not afraid to get their 'hands dirty'
  • Is adaptableand can adapt as priorities change
  • Is dependable - someone the team can count on every day
  • Pays attention to detail and doesn't cut corners

  You could come from an administration, operations, logistics, or high-volume coordination background. Any previous experience with MYOB Acumatica would be an advantage but definitely not necessary as all training will be provided.

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