Receptionist / Admin

Active Building Approvals Pty Ltd – Runaway Bay QLD

Active Building Approvals is a fast-growing private building certification company based on the Gold Coast. We're currently in an exciting stage of rebuilding and growing our business, and we're looking for an enthusiastic, organised and positive person to become the face of our office.

If you enjoy working in a fast-paced environment, love helping people and can stay calm when things get busy, we'd love to hear from you.

Receptionist / Administration Officer

Full-Time | Gold Coast, QLD

Active Building Approvals is a fast-growing private building certification company based on the Gold Coast. We're currently in an exciting stage of rebuilding and growing our business, and we're looking for an enthusiastic, organised and positive person to become the face of our office.

If you enjoy working in a fast-paced environment, love helping people and can stay calm when things get busy, we'd love to hear from you.

About the Role

As our Receptionist / Administration Officer, you'll be the first point of contact for our clients, builders and councils. No two days are the same, so we're looking for someone who can juggle multiple tasks, communicate confidently and keep everything running smoothly behind the scenes.

You’ll be joining a small, supportive team where everyone works together and genuinely enjoys what they do.

Key Responsibilities

• Answer and direct incoming phone calls
• Welcome clients and visitors to the office
• Manage shared inboxes and respond to enquiries
• Prepare and send correspondence
• Assist with building approval administration
• Liaise with builders, homeowners, councils and consultants
• Maintain accurate records across multiple software systems
• Schedule inspections and appointments
• General office administration and data entry
• Support the management and certification team as required

About You

We're looking for someone who:

• Has outstanding customer service skills
• Is highly organised and enjoys staying on top of multiple tasks
• Remains calm under pressure and thrives in a busy environment
• Has excellent written and verbal communication skills
• Is proactive and takes initiative
• Has strong attention to detail
• Is reliable, positive and enjoys being part of a team
• Has good computer skills and can pick up new systems quickly

Experience

Desired but not essential:

• Experience in building certification, construction, town planning or the building industry
• Previous administration or reception experience
• Experience working with councils or regulatory environments

If you don't have industry experience but have the right attitude, willingness to learn and excellent organisational skills, we encourage you to apply.

What We Offer

• Full-time, stable employment
• Supportive and close-knit team environment
• Opportunity to grow with a business that is expanding
• On-the-job training and ongoing development
• Varied and rewarding work where no two days are the same
• A positive workplace where your contribution genuinely makes a difference

If you're looking for more than "just another admin job" and want to be part of a company that's building something exciting, we'd love to hear from you.

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