ServiceNow developer

Job Title: ServiceNow developer

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and workflows, ensuring scalable and efficient platform solutions.


• Customize and enhance ServiceNow modules using JavaScript, Business Rules, Flow Designer, Script Includes, UI Policies, and IntegrationHub.


• Develop and support integrations with third-party systems using REST/SOAP APIs and other integration technologies.


• Collaborate with IT, business, and cybersecurity teams to gather requirements, implement solutions, and optimize ServiceNow processes.


• Support ServiceNow platform upgrades, troubleshooting, performance tuning, and adherence to development best practices.


• Assist in implementing Cybersecurity-related ServiceNow solutions (e.g., Security Operations, Vulnerability Response, GRC/IRM, or SecOps) and support security compliance initiatives.

Key Skills

• Strong hands-on experience in ServiceNow development and administration, including custom application development and platform configuration.


• Proficiency in JavaScript, Glide scripting, Business Rules, Script Includes, Flow Designer, Service Catalog, and IntegrationHub.


• Experience integrating ServiceNow with external systems using REST/SOAP APIs, web services, and middleware.


• Good understanding of ServiceNow platform architecture, ITSM processes, CMDB, and ITIL best practices.


• Added advantage: Experience with Cybersecurity domains such as ServiceNow SecOps, Vulnerability Response, GRC/IRM, Security Incident Response (SIR), or security compliance frameworks (ISO 27001, NIST, CIS Controls).


• Excellent analytical, problem-solving, stakeholder management, and communication skills, with the ability to work effectively in cross-functional Agile teams.

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