CUSTOMER SERVICE OFFICER

We are seeking an experienced and detail-oriented Customer Service Officer to join our client's busy manufacturing business. This role is critical in ensuring the smooth processing of customer orders and providing outstanding service to both customers and internal stakeholders.

Key Responsibilities

• Processing customer orders accurately and efficiently using the AccountRight (MYOB) system.
• Entering sales orders and maintaining customer records.
• Monitoring and following up customer orders from receipt through to delivery.
• Liaising with customers regarding order status, delivery schedules and product enquiries.
• Coordinating with the Dispatch team to ensure orders are shipped on time.
• Organising and tracking freight and delivery requirements.
• Investigating and resolving customer queries, delivery issues and product concerns.
• Providing exceptional customer service via phone and email.
• Assisting the Sales, Production and Administration teams with day-to-day operational requirements.
• Maintaining accurate records and documentation.
• Supporting continuous improvement initiatives and business processes.

Skills and Experience

• Previous experience in a Customer Service Officer, Customer Service Representative or similar role.
• Experience working within a manufacturing, industrial or distribution environment is highly regarded.
• Experience using MYOB AccountRight or similar ERP/order processing systems.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive relationships with customers and colleagues.
• Ability to prioritise tasks and manage multiple deadlines.
• Sound computer skills, including Microsoft Office Suite.
• A proactive and problem-solving approach to work.

Personal Attributes

• Highly organised and detail focused.
• Customer-centric with a professional attitude.
• A strong team player who enjoys supporting others.
• Reliable, punctual and accountable.
• Able to work effectively under pressure in a fast-paced environment.
• Flexible and willing to assist across different departments when required.
• Positive, motivated and committed to delivering excellent service.

What We Offer

• Permanent full-time position.
• Hours of work - Monday to Friday 8 am to 4 pm
• Competitive salary package of $75,000 - $80,000.
• Stable employment within a growing manufacturing business.
• Supportive and collaborative team environment.

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