CRM Functional Analyst

Property Council of Australia – Sydney CBD NSW

The Property Council of Australia is the champion ofAustralia’s largest industry that employs 1.4 million Australians and shapesthe future of our cities. Our members include large and small companies whichinvest, own, manage and develop all forms of property as well as providers ofprofessional services to the industry.

The opportunity

We’re looking for a CRM Functional Analyst to own,configure, develop, support and continuously improve our Microsoft businessapplications environment, including Dynamics 365 CRM, Power Platform andassociated integrations; turning business needs into practical solutions,smarter automation, and insights that improve how we work.

What you'll do

• Partner with stakeholders across the business tocapture requirements, map processes, and translate needs into clear functionalspecifications.
• Develop, configure, test and continuouslyimprove Microsoft Dynamics 365 CRM and connected tools includingClickDimensions, Power Automate, Power BI, Purview and other Azure/M365services.
• Support and enhance integrations across theDynamics 365 CRM, website/member portal, reporting platforms and third-partyapplications
• Improve data quality and user experience.
• Drive continuous improvement: identify trends,solve recurring issues, and recommend changes that increase efficiency andcommercial outcomes.
• Create and deliver user-friendly training,onboarding and documentation so teams feel confident adopting new features andways of working.
• Work with external partners and suppliers todeliver upgrades and new capabilities.

What you'll bring

• 5+ years’ experience in Dynamics 365 systemsanalyst / functional analyst / developer or business applications analyst role.
• Strong hands-on administration, development andconfiguration experience with Microsoft Dynamics 365 CRM and Power Platform,including Power Automate, Dataverse, security models and reporting solutions.
• Proven ability to work from a business-firstperspective - balancing stakeholder needs, priorities, timelines and budgets.
• Excellent communication skills (written, verbaland facilitation), with confidence working across all levels of theorganisation.
• A proactive, customer-service mindset and atrack record of improving processes and adoption through training anddocumentation.
• Experience with marketing automation (ideallyClickDimensions), SharePoint and/or WordPress is highly regarded.

And what else?

We support ongoing professional development, fostering aculture of continual learning and improvement. Our offices are located in theCBD, close to public transport and we support flexible working arrangements,ensuring you have a work-life balance. Our wellbeing programs offer a range oflifestyle benefits, and you even get a day off on your birthday!

As a Diversity Council of Australia Inclusive Employer(2022-2026 ) the Property Council of Australia is committed to building a moreinclusive and diverse workplace.

We encourage applications from Aboriginal and Torres StraitIslander peoples, people of all genders, LGBTQIA+ communities, people withdisabilities, those with caring responsibilities, and individuals fromculturally and linguistically diverse backgrounds. We’re also committed toensuring our recruitment process is accessible - we are happy to use yourpreferred method of communication and make any reasonable adjustments duringthe selection process.

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