Teacher Success Manager (WFH) – Chess & AI

Teacher Success Manager (WFH) – Chess & AI

About Bambinos.live

Bambinos.live is one of India's leading live learning platforms for children aged 4–15 years. We are on a mission to make learning engaging, interactive, and impactful through world-class educators and innovative programs.

We are currently expanding our Chess and Artificial Intelligence (AI) programs and are looking for a passionate Teacher Success Manager (TSM) to support, mentor, and manage our educator community.

Role

Designation: Teacher Success Manager (WFH)

Department: Academics / Teacher Success

Work Mode: Remote (Work From Home)

Working Days: 6 Days a Week

Key Responsibilities

• Manage and mentor a portfolio of Chess and AI educators.
• Conduct regular one-on-one connect sessions with educators to improve engagement and performance.
• Monitor teaching quality through class observations and feedback.
• Ensure educators meet quality, attendance, and operational standards.
• Coach educators on classroom management, pedagogy, and student engagement.
• Address educator concerns and resolve day-to-day operational issues.
• Coordinate with the Product, Operations, Scheduling, and HR teams for smooth educator management.
• Track educator performance metrics, utilization, and quality scores.
• Drive educator retention and continuous improvement initiatives.
• Conduct refresher trainings and support onboarding of new educators whenever required.
• Maintain accurate records and reports related to educator performance and compliance.

Eligibility

• Bachelor's degree in any discipline.
• 2–5 years of experience in Teacher Success, Academic Operations, Learning & Development, or Academic Management.
• Prior experience in EdTech will be preferred.
• Strong communication and people management skills.
• Ability to coach, mentor, and motivate educators.
• Comfortable working in a fast-paced, target-driven environment.
• Strong analytical and problem-solving skills.
• Excellent organizational and stakeholder management abilities.

Preferred Skills

• Experience managing online educators or trainers.
• Knowledge of Chess or Artificial Intelligence is an added advantage (training will be provided where required).
• Proficiency in Google Workspace and online collaboration tools.
• Ability to analyze educator performance dashboards and drive improvements.

What We Offer

• Permanent Work From Home opportunity.
• Opportunity to work with one of India's fastest-growing EdTech companies.
• Collaborative and learning-focused work culture.
• Career growth opportunities.
• Exposure to innovative learning programs in Chess and Artificial Intelligence.

If you are passionate about empowering educators and creating exceptional learning experiences, we'd love to hear from you!