Client Servicing Manager

Job Summary

We are looking for a proactive and customer-focused Client Servicing Manager to build and maintain strong client relationships, ensure high levels of customer satisfaction, and coordinate with internal teams to deliver services efficiently. The ideal candidate will have excellent communication, relationship management, and problem-solving skills, with experience managing key accounts in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build and maintain long-term relationships with clients to understand their business needs and objectives.
• Manage client onboarding and ensure smooth service delivery.
• Coordinate with internal teams, including Sales, Operations, Finance, and Marketing, to meet client expectations.
• Monitor project timelines, deliverables, and service quality.
• Conduct regular client meetings and business reviews.
• Identify opportunities for upselling and cross-selling services.
• Resolve client concerns and escalate issues when necessary to ensure timely resolution.
• Prepare proposals, presentations, reports, and account performance updates.
• Track client satisfaction and implement strategies to improve customer experience.
• Maintain accurate records of client interactions and contracts using CRM systems.
• Ensure compliance with company policies and service level agreements (SLAs).

Requirements

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• 3–6 years of experience in client servicing, account management, customer success, or relationship management.
• UAE experience is preferred.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to manage multiple client accounts simultaneously.
• Proficiency in Microsoft Office and CRM software (e.g., Salesforce, HubSpot, Zoho CRM).
• Excellent organizational and time management skills.
• Ability to work under pressure and meet deadlines.