Customer Service Representative

Careers that Positively Impact Patient Lives

To support our rapidly growing business we are currently looking for a full-time, customer-centric, super star to join our team!

About Medsurge

Since our inception in 2007, Medsurge has strived to provide simple solutions to complex medicine sourcing problems. We deliver high-quality pharmaceuticals throughout Asia Pacific, such as Australia, New Zealand, and surrounding areas.

Medsurge Healthcare prides itself in delivering unique and highly specialised healthcare products to our customers, healthcare professionals.

A Day in the Life

This role directly supports our customers with day-to-day interactions, such as order processing, answering product or service-related enquires, providing quotations, monitoring ETAs and orders, following up via the telephone, web, and email.

Our team is made for those who take pride in helping others. We seek a talented Customer Service Representative with a passion for the healthcare industry. You will provide excellent customer service communicating effectively with team members within the Customer Service Department, the broader organisation and our valued customers.

The ideal candidate is detail-oriented with strong communication skills, both written and verbal.

Responsibilities

• Proactively handle and resolve customer enquiries and issues by identifying the topic and type of assistance our customer needs in the most efficient turnaround times possible
• Manage customer complaints to resolution, following set procedures
• Make contact with healthcare professionals to promote Medsurge healthcare products and services
• Maintaining Salesforce Database with customer information
• Meet the performance goals established for the position in efficiency, quality, and customer satisfaction

Must haves

• Prior experience in a customer service role or sales role, essential
• Exceptional communication skills, both written and verbal
• Ability to work under pressure in a fast-paced environment with the ability to prioritise
• Possess drive, initiative, strong problem solving and troubleshooting skills
• Attention to detail, thoroughness and excellent time management
• Unwavering patience and empathy for helping solve customer issues
• Deliver on promises – build trust, respect and rapport

Nice to haves

• Pharmaceutical product knowledge
• Healthcare or medical industry experience
• High performing business
• Opportunity for career progression – business rapidly growing
• Mulgrave location with onsite parking

Statement

Medsurge is an Equal Employment Opportunity Employer and encourages and values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, nationality, age, marital status, veteran status, or disability status.

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