Operations Manager

Your role

As Operations Manager, you will be responsible for the end-to-end operational performance of Dstny’s services, leading a team of engineers and driving continuous improvement across reliability, automation, and service delivery.

This is a leadership role at the intersection of SRE, DevOps, and platform operations, requiring both strategic oversight and strong operational execution.

Key responsibilities

• Own the availability, performance, and reliability of all production services
• Define and manage operational KPIs, SLAs, and SLOs, ensuring clear visibility of service health
• Lead incident management processes, including escalation, coordination, and root cause analysis
• Drive a culture of continuous improvement, ensuring issues are resolved permanently
• Improve and scale deployment, release, and change management processes
• Establish and maintain operational standards, runbooks, and documentation
• Drive automation and standardisation to improve efficiency and reduce manual effort
• Ensure security, access controls, and compliance readiness
• Collaborate with Engineering, Product, and Security teams to align operational priorities
• Be part of the on-call rota for operational issues
• Manage and optimise a 24/7 on-call model to ensure resilience and accountability

Leadership & team responsibilities

• Build, lead, and develop a high-performing team of Operations Engineers
• Be accountable for the On Call rota of the whole Operations team
• Set clear priorities, expectations, and performance standards
• Coach and mentor team members on incident management and operational best practices
• Foster a culture of ownership, accountability, and continuous improvement
• Encourage knowledge sharing and cross-team collaboration

What you bring

Core experience

• Proven experience leading Operations, SRE, or platform engineering teams
• Strong track record managing cloud-native production environments
• Deep understanding of incident management, monitoring, and service reliability
• Experience driving operational improvements, automation, and efficiency gains
• Strong stakeholder management and cross-functional collaboration skills

Technical expertise

• Strong knowledge of cloud platforms (AWS and/or Azure)
• Experience with Kubernetes and containerised environments
• Familiarity with DevOps practices, CI/CD pipelines, and automation tooling
• Experience with monitoring and observability tooling (e.g. Prometheus, Grafana)
• Understanding of security principles and compliance frameworks

Leadership profile

• Structured and data-driven decision-making approach
• Strong communication and stakeholder influencing skills
• Calm, pragmatic, and decisive under pressure
• Strategic mindset with focus on scalability and long-term improvements
• High ownership mindset with a bias for action

Nice to have

• Experience operating large-scale SaaS platforms
• Background in telecoms or real-time communications
• Experience working in regulated environments (e.g. ISO27001, GDPR)
• Exposure to infrastructure as code (e.g. Terraform)
• Experience building or scaling SRE practices (e.g. error budgets, reliability frameworks)

What we offer you

• A leadership role in a fast-growing European technology company
• Ownership of mission‑critical platforms at scale
• A collaborative and international working environment

#J-18808-Ljbffr