Customer Service Representative

Job Title: Junior Customer Service Representative

Position Type: 12-Month Contract

Location: São Paulo, Brazil

Salary Rate: R$5,500 per month

Job Description:

We are seeking a Junior Customer Service Representative to join a customer support team in São Paulo. This is an on-site position supporting customers of a global FinTech organization and serving as a first point of contact across phone, email, and online chat. The successful candidate will provide timely, empathetic, and professional assistance while ensuring customer issues are accurately documented and resolved.

Responsibilities:

• Support customers through phone, email, and online chat, providing timely and professional assistance.

• Resolve customer questions, concerns, and complaints while maintaining a high level of customer satisfaction.

• Accurately log, update, and track customer cases within the designated customer service system.

• Escalate complex or specialized issues to the appropriate internal teams for resolution.

• Maintain accurate and up-to-date customer records and case information.

• Meet established service quality, productivity, and response-time targets.

• Collaborate with team members and internal stakeholders to identify opportunities to improve customer service processes.

• Prepare basic customer service reports and summaries as required.

Requirements:

• Bachelor’s degree required.

• Native-level Portuguese proficiency required to communicate effectively with customers and business stakeholders in Brazil.

• Fluent English proficiency required for reading, writing, and verbal communication, as the role involves supporting internal business operations and collaborating with global teams in English.

• 1+ years of prior customer service or customer support experience.

• Excellent verbal and written communication skills with a strong ability to explain information clearly and professionally.

• Proficiency in Microsoft Office and common digital tools.

• Strong customer service orientation with patience, empathy, and a problem-solving mindset.

• Familiarity with customer service platforms such as Zendesk, Salesforce, or similar systems.

• Ability to work on-site in São Paulo and collaborate effectively in a fast-paced customer support environment.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants.

Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.