Manager & Assistant Manager - Zarraffa's Coffee Townsville

Manager & Assistant Manager - Zarraffa's Coffee Townsville

BREWING OPPORTUNITES FOR A MANAGER & ASSISTANT MANAGER AT ZARRAFFAS COFFEE TOWNSVILLE

Zarraffa's Coffee aims to employ motivated, energetic, and passionate people. At Zarraffa’s, we provide the necessary tools and training to effectively carry out your role and develop in your career. Zarraffa's Coffee employees are encouraged to carry out their duties with diligence and enthusiasm to ensure that we deliver on our promise to serve an individually perfect cup of coffee - every time.

To be considered for these roles, you must have:

At least two years of restaurant/café management experience, with a focus on coffee and customer service.

A proven ability to manage staff and budgets efficiently.

Strong leadership skills and the ability to motivate your team and create a positive work environment.

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and staff.

Experience in inventory management, budgeting, and cost control.

A keen attention to detail and the ability to manage tasks and deadlines effectively.

A deep passion for coffee and a thorough understanding of the customer service industry.

Assistant Manager responsibilities include:

Support the manager in leading and inspiring a diverse team to deliver exceptional customer service

Support in daily operations including staff training, development, compliance, and performance evaluations

Run team meetings as required

Leading by example in impeccable customer service

Ensuring profitability of the business

Ensuring effective communication with staff, customers, suppliers, and stakeholders

Maintain high standards of cleanliness, WH&S and Food Safety Compliance

Manager responsibilities include:

Lead and inspire a diverse team to deliver exceptional customer service

Oversee daily operations including staff training, development, compliance, and performance evaluations

Learn how to craft specialty hot and cold coffee beverages the Zarraffa’s Way!

Store administration including completing rosters, reviewing timesheets, ordering stock and recruitment

Run team meetings as required

Leading by example in impeccable customer service

Ensuring profitability of the business

Ensuring effective communication with staff, customers, suppliers, and stakeholders

Maintain high standards of cleanliness, WH&S and Food Safety Compliance through attention to detail

At Zarraffa's, we value a supportive learning environment and opportunities for growth within the hospitality industry.

These positions are full-time, offering 38 hours per week.

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