Renewal Manager

Iperium is partnered with a global cybersecurity and enterprise technology business that is building a new Sales Centre of Excellence in Dublin. This is a genuine opportunity to build and lead its ServiceNow renewals function, owning renewal strategy, recurring revenue protection, forecast accuracy and team performance across assigned regions.

The role

• Lead, coach and develop a team of Renewal Specialists, establishing clear operating rhythms and a high-performance culture.
• Own the Available-to-Renew portfolio, renewal strategy and weekly, monthly and quarterly forecasting.
• Drive the 120-90-60-30 day renewal methodology, manage risks and escalations, and improve on-time renewal performance.
• Work with Customer Success, Sales and Partner teams to improve retention and identify expansion and services opportunities.

What we are looking for

• 5+ years\' experience in SaaS renewals, subscription sales, customer success or another recurring-revenue environment.
• Proven experience leading and developing commercial or customer-facing teams.
• Strong forecasting, operational management and performance-management capability.
• Commercially focused, data-driven and confident working with senior stakeholders.
• A collaborative coaching style and the ability to build effective processes in a new team.

Build and shape a new renewals function within Dublin's growing Sales Centre of Excellence.

Take ownership of a strategically important recurring-revenue operation with international scope.

Gain senior visibility while developing the team, operating model and culture from the ground up.

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